Contact Centre Advisor

Zoek Pin London, Greater London, England

£22000 - £22300/annum

Permanent (Full time)

Posted 34 days ago

Switchboard /Contact Centre Advisor
£22,000 plus Benefits
Work remotely 50% of the time and 50% Office

Excellent opportunity for a hardworking Switchboard Operator /Contact Centre Advisor to join this well- established company situated close to Covent Garden

Once you are fully trained in this role you will have the option to work from home 50% of the time and then 50% of the time office base

You will provide Business Telephone service to all customers and forward these calls or take accurate messages for the purposes of forwarding

Job Requirement
Relaying accurate messages and using initiative to respond to any queries.
Working in a high-pressure and fast-paced environment.

Required skills
Excellent customer service skills
Courteous and friendly manner
Team player
Flexible attitude
Pro-active approach, with the ability to work autonomously
Able to communicate on all levels including senior management
Positive and upbeat attitude
A high level of personal integrity
A strong work ethic with a passion for exceeding expectations
Show respect and appreciation to all
Encourage and contribute towards a culture that supports everyone to be the best they can be
Desired Skills
Previous switchboard experience
Good IT skills with Microsoft applications (Word, Excel)

Benefits
" 25 days holidays, plus 8 public/bank holidays
" 14 weeks maternity leave pay, 2 weeks paternity leave pay
" Annual cost of living salary increases
" Dog-friendly office
" Paid for Wednesday lunch
" Bottled spring water and fruit juices daily
" Breakout room with Netflix
" Commercial bonus scheme

Location: Covent Garden
Working hours: to 5pm or 9am to , Monday to Friday on a shift rota basis

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