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Order Processor

Zoek Pin Telford, Telford and Wrekin, England

Competitive

Permanent (Full time)

Posted 39 days ago

Order Processing Agent

Are you looking for a role in order processing with full training provided? Do you have previous customer service or sales administration experience?

We have competitive pay rates and set shift patterns, in a clean and professional environment. You'll get weekly pay, scheduled shifts, paid holiday and training. Do you have a proactive and professional approach to your work? If yes, please apply today!

Benefits:

Weekly pay

Ongoing contract

Shift 08:30am - 16:30pm Monday to Friday

Accrue paid holidays

Parking and bike storage

Based in Telford with excellent link to public transport

Access to benefits scheme which includes 100's of high street discounts and much more!

Responsibilities:

Process customer orders with a consistently high level of accuracy to prevent customer queries and
debit notes, adhering to agreed orders and manually calculate discounts in %

Ensure PO numbers are raised correctly against customer orders

To liaise by telephone with customers and Sales Engineers at the time of order process if any issues are identified with the order.

To record all activities relating to the customer's order in the Warehouse management system (SAP)

Responsibility to promote company products and services that will complement the Customer's enquiry, and add to customer's order where appropriate.

Provide support for all on-line self service tools

Fully complete and correctly categorise case details within our case management system (Bridge

Provide first level general pre-sales and post-sales support through a variety of mediums, eg: chat,
telephone, email for order management, order inquiry, order modification, problem solving,
complaint resolution, returns

To work closely with our 'Tailored Care' team Account Managers to proactively manage key customer accounts.

Liaise between customers, After-Sales and Marketing as appropriate, regarding Product
Quality Returns

Requirements:

Previous experience in customer support or sales is desirable

Must have computer proficiency with applications such as (Microsoft Teams, Bfo, SAP, MYSE etc)

Good communication skills

Attention to detail

Excellent attendance levels and attitude

Flexible approach with the ability to adapt to change and learn new skills quickly

Team orientated

Ability to multi task (logging queries while speaking with customers)

Please apply today and our team will contact you!

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