Order Processor - Telford | Zoek UK
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Telford, Telford and Wrekin, England
Permanent (Full time)
Order Processing Agent
Are you looking for a role in order processing with full training provided? Do you have previous customer service or sales administration experience?
We have competitive pay rates and set shift patterns, in a clean and professional environment. You'll get weekly pay, scheduled shifts, paid holiday and training. Do you have a proactive and professional approach to your work? If yes, please apply today!
Shift 08:30am - 16:30pm Monday to Friday
Accrue paid holidays
Parking and bike storage
Based in Telford with excellent link to public transport
Access to benefits scheme which includes 100's of high street discounts and much more!
Process customer orders with a consistently high level of accuracy to prevent customer queries and
debit notes, adhering to agreed orders and manually calculate discounts in %
Ensure PO numbers are raised correctly against customer orders
To liaise by telephone with customers and Sales Engineers at the time of order process if any issues are identified with the order.
To record all activities relating to the customer's order in the Warehouse management system (SAP)
Responsibility to promote company products and services that will complement the Customer's enquiry, and add to customer's order where appropriate.
Provide support for all on-line self service tools
Fully complete and correctly categorise case details within our case management system (Bridge
Provide first level general pre-sales and post-sales support through a variety of mediums, eg: chat,
telephone, email for order management, order inquiry, order modification, problem solving,
complaint resolution, returns
To work closely with our 'Tailored Care' team Account Managers to proactively manage key customer accounts.
Liaise between customers, After-Sales and Marketing as appropriate, regarding Product
Previous experience in customer support or sales is desirable
Must have computer proficiency with applications such as (Microsoft Teams, Bfo, SAP, MYSE etc)
Good communication skills
Attention to detail
Excellent attendance levels and attitude
Flexible approach with the ability to adapt to change and learn new skills quickly
Ability to multi task (logging queries while speaking with customers)
Please apply today and our team will contact you!