What Add job title, key skills
Where Add location, town,city
Start a New Search

Accomodation Customer Caseload Officer

Poole, Dorset

£18000 - £19500 per annum


Calling caseload consultants within supported housing.

Do you deliver quality community and accommodation based support for some of the most vulnerable members of our community?

If so I want to hear from you now

The role:

  • Managing a caseload of customers, offering specialist support services.
  • Managing referrals into the service, undertaking interviews and assessments and inducting new customers.
  • Delivering quality, outcome focused support sessions both on a onetoone and group basis.
  • Maintaining up to date risk assessments for all customers, ensuring compliance with safeguarding policies and appropriately managing Safeguarding concerns.
  • Identify and signpost customers to any support they may benefit from from partner agencies.
  • Supporting customers to pay their rent, service charge and any personal charges in accordance with their license agreement.

The Person

  • Level 3 qualification or equivalent, eg. Health and Social Care.
  • Proven experience working with people with support needs.
  • Proven experience of caseload management.
  • Able to demonstrate partnership working with specialist agencies.
  • Working knowledge of housing and benefits advice.
  • Excellent communication skills.
  • Able to work under pressure using your own initiative, and able to work positively and creatively with people with support needs.

Apply Now

Call Ian Davies Principal Consultant#########

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Posted 12 days ago

report job
Similar Jobs