Service Delivery Manager - Gotham | Zoek UK
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Service Delivery Manager
Gotham, Nottinghamshire, England
Permanent (Full time)
Service Delivery Manager
The Service Delivery Manager will oversee a number of key ITIL processes within the Technology department that enables the delivery of a high-quality service to end users ensures Service Delivery processes are in place to meet Technology directorate and organisational needs.
You must have the following experience:
5+ Years’ experience working in an ITIL Process Owner focused role.
Certified in ITILv3 Practitioner or above.
Experience in successfully analysing, developing, and implementing ITIL processes.
Experience in delivering process service improvements.
Experience in infrastructure transformation.
Experience in implementing structure over an environment of high ambiguity and complexity to achieve practical will be responsible for the following:
Process Owner responsible for ensuring that assigned ITIL v3 processes are fit for purpose. The Process Owner’s responsibilities include sponsorship, design, and continual improvement of the process and its metrics.
Liaise with the Senior Leadership Team across the business to provide them updates, capture their requirements/requests and feed that back into the Technology Team.
Be the champion for the end customer. Represent the Technology team to the stakeholders across the various platforms through regular communication and training sessions.
Take ownership of complex support issues and act as a point of escalation to the wider technology team when required.
Take part in the ‘Technical Design Authority' and ‘Change Advisory Board ‘processes on a regular basis.
Provide cover and assistance for the other managers in the team as and when required.
Log, process and escalate more complex tickets to third-party providers and maintain ownership to ensure progress is made.
Provide input and help develop the wider technology strategy working alongside the Technology Senior Leadership Team.
Work closely with the Technology teams to ensure process adherence and the delivery of an excellent customer service experience.
We act as an Employment Agency/Business with regards to this vacancy. As an Equal Opportunities employer we welcome applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job.
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