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Systems Support and Integrations Executive

Zoek Pin South Hayling, Hampshire, England


Permanent (Full time)

Posted 9 days ago

Job Description Peak Retreats, the leading French Alps specialist, is looking to recruit a Systems Support and Integrations Executive.

To be considered for an interview, please make sure your application is full in line with the job specs as found below.

If you're a logical thinker who enjoys problem solving, improving processes and has a familiarity with business systems then this varied and interesting role could be for you.

Peak Retreats features over 75 ski resorts in France across its two brands (Peak Retreats and Ski Collection).

Peak Retreats is the current holder of the Telegraph Travel award for Best Ski Operator, was the recipient of The Times Travel Editor's Award 2018, and has been voted Best Ski Company in Guardian and Observer Travel Awards multiple times.

Peak Retreats also won Best Family Ski Operator in the Family Traveller Awards in 2018.

What is involved: The Systems Support and Integrations Executive reports to the Head of Sales and Reservations and is responsible for the smooth operation of the company's reservations system.

This is an ideal, interesting and varied role for someone who enjoys problem solving, improving processes and workflows, is logically minded and has a familiarity with business systems.

The Systems Support and Integrations Executive performs a vital role in ensuring that our operational functionality is optimised both for sales and in the back-office, and in this way supports the reservations team in maximising sales and the admin team in maintaining a high standard of customer service.

The right candidate would proactively work to improve the system and its interconnectivity, looking at and implementing integrations with other systems that would add efficiencies and suggesting improvements to processes that would benefit the teams, as well as thoroughly testing any updates and developments and training the relevant teams on their use.

On a day-to-day basis, the Systems Support and Integrations Executive works closely with the reservations team to troubleshoot any issues that are raised.

The role also involves accurately loading accommodation details and pricing into the reservations system, setting up the system ahead each new season launch, suspending and opening sales etc.

We are looking for someone with:

  • A solutions-oriented attitude
  • Fanatical attention to detail
  • An aptitude for problem-solving and lateral thinking
  • Strong organisational skills
  • A logical, questioning mind-set
  • The ability to understand systems from the perspective of the user
  • The ability to produce coherent instructions
  • The ability to work under pressure
  • The ability to juggle multiple tasks at any one time, to be flexible and to reprioritise as necessary
  • A self-motivated, proactive can-do attitude
  • A good level of numeracy
  • Experience of Microsoft Office programs in particular a good level of proficiency in Excel Desirable qualities/skills/experience:
  • Previous experience of working with business systems
  • A familiarity with travel IT systems (reservations, ticketing, admin etc.) and databases
  • Travel industry knowledge/experience Job type: Permanent This role is based in Portsmouth.
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