Retail Operations Manager (Bridal) - North Watford | Zoek UK
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Retail Operations Manager (Bridal)
North Watford, Hertfordshire, England
Permanent (Full time)
Bridal Operations Manager -Watford At David’s Bridal, we empower our customers to stay true to their dreams and find ‘the one’, that magical dress that will make them feel a million dollars and shine like a star! Would you like to be part of a team that creates a uniquely personal retail experience that makes dreams come true and be surrounded by the most beautiful and amazing gowns every single day? Yes? Then read on. At David’s Bridal, we’re here to help customers celebrate and create David’s magic. From weddings and anniversaries to girls’ night and graduation, our mission is to make sure everybody looks and feels amazing in a dress that’s just right, along with all those little extras that let them shine. As the world’s largest bridal retailer, we offer a wide range of styles and sizes at reasonable prices, so all women can have the celebration of their dreams. We are now looking for a Bridal Operations Manager to join our busy team. The successful candidate will lead a team of Customer Service Representatives with the ability to identify training needs and develop your team to provide exceptional service. You will work closely with the Store Manager to ensure that garments are ready on time and to exact specification. Responsibilities will include: Assisting in achieving Store sales goals and individual sales goals Providing exceptional customer service and product knowledge to all customers Welcoming customers, answering phones, booking in appointments, and handling customer queries Processing orders and taking payments, with ‘cash up’ responsibilities at till points To up-sell services and products at check-out where suitable Ensure that all daily duties relating to store operations are completed in a timely manner Essential requirements: Previous experience within the Bridal industry or in a luxury retail environment with till handling and ‘cash up’ responsibilities essential A passion for fashion, and for going the extra mile to make David’s Bridal customers look and feel beautiful Ability to objection-handle in a sensitive manner at the till point Adaptability in a fast-paced environment Motivated to achieve sales targets Ability to energetically create a supportive environment and work well with other team members In return David’s Bridal offers a friendly, vibrant working environment with opportunities for progression; encouraging all team members to be the best they can be, by creating a culture of inclusivity, authenticity and empowerment for their customers and associates