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Managed Services Team Leader

Zoek Pin Cardiff, Wales

£28000 - £33000/annum

Permanent (Full time)

Posted 2 days ago

Explore our passion for discovery

Global companies and governmental entities rely on us to solve their most complex data challenges. Our employees collaborate to reduce risks and create opportunities for customers in more than 100 countries. We're adaptable, curious and ambitious. That's why here, you'll have the freedom to drive change, the trust to find your own path, and the space to explore more.

The Company

LexisNexis Risk Solutions is a leader in providing essential information that helps customers across industries and government predict, assess and manage risk. Combining cutting-edge technology, unique data and advanced analytics, Risk Solutions provides products and services that address evolving client needs in the risk sector while upholding the highest standards of security and privacy. LexisNexis Risk Solutions is part of the RELX Group, a global provider of information and analytics for professional and business customers across industries.

Job Summary

Leading a team of Managed Services Analysts and Customer Service Advisors, this role will be responsible for ensuring efficient operational day to day performance and delivering quality assured client projects within agreed timescales. You will proactively manage workflow and resources to ensure high performance and productivity.

Responsibilities

Accountable for the overall performance of a team of Managed Services Analysts and Customer Service Advisors
Ensuring that all project work is created, completed and returned to clients within set deadlines, and all departmental SLAs are met
Ensure that quality checks are complete on team members work to ensure that quality standards are met
Regularly review and maintain departmental workload schedules, team capacity, utilisation and productivity
Responsible for coaching, developing and motivating team members
Devise and follow processes to encompass all managed services requirements within the department, including implementation of new products and processesCompetencies

Personal Capability

Practices Self-Development
Solves Problems and Analyses Issues
Innovates
Results FocusedInterpersonal Skills

Communicates Powerfully and Prolifically
Collaboration and Teamwork
Builds Relationships
Inspires and motivates others to high performance
Develops OthersWe're a superb company to work for, with great people, world class technology, market leading products, a culture of innovation and collaboration, and superb career prospects

At LexisNexis Risk Solutions, we believe in the power of data and advanced analytics for better risk management. With over 40 years of expertise, we are the trusted data analytics provider for organizations seeking actionable insights to manage risks and improve results while upholding the highest standards for security and privacy. Headquartered in metro Atlanta, LexisNexis Risk Solutions serves customers in more than 100 countries and is part of FTS 100, RELX Group plc, a world-leading provider of information and analytics for professional and business customers across industries.

LexisNexis is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation or age

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