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Night Manager for a Luxury Hotel in the Cairngorms

Braemar, Aberdeenshire, Scotland


**Night Manager for a Luxury Hotel in the Cairngorms** DESCRIPTION We are currently looking for a **Night Manager** for our unique
luxury hotel in the Cairngorms Position: **Night Manager**for Luxury Hotel in the
Cairngorms Play a key role in achieving the Company’s goal to
create the best hotel in Scotland by offering the guests unique and exceptional
experiences. You will do this by exceeding the guests’ expectations
in every aspect of their stay so that they leave feeling inspired and enriched. You will deliver exceptional guest service by ensuring the safety
and security of the guests and the hotel during the night whilst delivering
night porter and front office host duties. You are pro-active and your key
strengths include problem-solving, thinking on your feet and interpersonal
skills. Requirements **Responsibilities:** - Manage and monitor activities of all employees in
the Front Office department making sure they adhere to the standards of
excellence and to the guidelines set in the employee handbook, hotel policies
and procedures, coaching, training and correcting where needed. - Direct and oversee all hotel operations during the
night shift to ensure guest satisfaction and safety. - Conduct Briefing for all staff during Night Shift. - Inform all Overnight staff of nightly activities,
group and VIP arrivals as well as special requests and repeat guests. - Check accommodations, making sure any special
requests are carried out accordingly, greet guests upon arrival and ensure
escort to accommodations if appropriate. - Maintain a professional and high quality service
oriented environment at all times. - Act as manager on duty for the hotel in the absence
of the Front Office Manager dealing with complaints, problem solving,
disturbances, special requests and any other issues that may arise. - Manage the night shift in the department ensuring
all employees perform the tasks assigned to them and coordinate Front Office
activities with other departments. - Required to welcome our guests to the hotel in a
friendly and helpful manner, ensure that the public areas are kept clean and
tidy. - Occasionally Assist guests with their luggage, be a
point of contact for our guests, valet park guests cars and other
responsibilities to ensure all requirements are met during our guests stay. - Must actively participate in the decision making
process on guest relocation for nights when overcapacity, execute accordingly
and ensure a smooth relocation process. This effort must be coordinated with
the Front Office Manager and/or Manager on Duty prior to shift start. - Monitor and develop team member performance to
include, but not limited to, providing supervision, scheduling, assigning
nightly work, conducting training, conducting counselling and evaluations and
delivering recognition and also reward. - Ensure the accurate completion of the daily night
audit in a timely fashion. - Must be able to perform the full night audit if
needed. - Oversee preparation of daily summary reports. - Assist the Front Office Manager in implementing and
enforcing financial controls throughout the department, helping with control of
operating expenses, scheduling and purchasing. - Should Show Initiative, Problem Solving, Staff
Training, Team Leading. - Work closely with the Housekeeping Department to
improve guest services and foster cross departmental communication. - Be aware and able to enforce all fire-life-safety
procedures. - Remain current in all updates with regards to new
procedures and training. - Report any suspicious persons, activities and/or
hazardous conditions to the Security department and/or the Front Office
Manager. **Experience:** Previous Front Office experience in
supervisory/management capacity in a Mid scale or Luxury property is required. Previous customer service and general computer
experience required. Property Management Software experience required. Benefits We provide accommodation where required and help
you find your own ‘home in the Highlands’. And we offer unique development
opportunities both professionally - as part of a team creating a new and
innovative hotel experience, and personally - as you engage with our guest and
community events in the field of art, culture, architecture, and natural
resources. Job Type: Permanent Salary: Competitive **To Apply:** **Submit resume detailing your experience. FBS Recruitment is
acting as an agency for this position. As such only successful candidates will
be contacted.** ***Important Information: We endeavour to process your personal data in a fair and
transparent manner. In applying for this role, Additional Resources will be
acting in your best interest and may contact you in relation to the role,
either by email, phone or text message. For more information see our Privacy
Policy on our website. It is important you are aware of your individual rights
and the provisions the company has put in place to protect your data. If you
would like further information on the policy or GDPR please contact us.***

Posted 19 days ago

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