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Customer Service Advisor

Zoek Pin Inverness, Highland, Scotland


Permanent (Full time)

Manpower have a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini based at Inverness Retail Park.

As a Customer Service Advisor, you will be the first point of contact for customers. Your main responsibility is to provide 1st line IT support to Capgemini's clients.

What you'll do

Respond to incoming requests, via telephone, email and web chat
Logging of all requests in the appropriate call logging software
Assign calls to relevant support teams
Action Back Office requests as and when required
Advise customers and support teams of known problems/workarounds
Ensure customers are kept updated with the progress of their request
Contribute to overall achievements by maintaining agreed personal targets

A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.

What you'll bring

The ability to communicate effectively, both verbally and in writing
Passion about customer service
Willingness to learn
The ability to work both independently and in a team environment
Good analytical skills
Ability to work under pressure

If you feel that you fit the above criteria, then apply today

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