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Customer Account Executive / Cheltenham / Staff

Cheltenham, Gloucestershire, England

28,000-29,999

Unspecified

Position - Customer Account Executive
Type - Permanent
Location - Cheltenham
Hours - 37.5 per week
Salary - £'s Competitive + Comprehensive benefits package

  • Job Purpose:
    As a key member of the Customer Services team, you will manage our existing and potential customer relationships to increase our sales, profitability and customer satisfaction.
    You will help ensure that the business meets our customer commitments

  • Scope
    To enable the business to provide excellent customer service levels to our customers.

  • Key Responsibilities:
    Primary Responsibilities:
    To provide a professional customer interface.
    To liaise with Planning, Procurement and Manufacturing departments to ensure delivery to customer schedule requirements
    Progress customer issues to the mutual satisfaction of the business and our customers.
    Expedite critical deliveries through the business, exploring and unlocking bottlenecks.
    Ensure the delivery of our key contractual and support commitments
    Attend weekly/monthly delivery schedule reviews
    To liaise internally providing an update to any change to requirements of the agreed customer schedule and company priorities.
    Support the cash collection process to maximise our cash flow.
    Process customer orders through the MRP system
    Additional Activities:
    Support in the negotiation of any amendments to our existing contracts
    Support the writing of proposals or quotations to develop business opportunities
    Review, enhance and promote our existing services.
    Support the provision of feedback on market trends and customer behaviour.
    Share feedback from customers on our performance within the business, helping to develop and implement improvement plans where necessary.
    Support the production of proposals and quotations following the correct company processes.
    Implement improvement initiatives
    Maintain the high quality standards that our customers expect
    There may be additional activities to perform from time to time.

  • Knowledge, Skills and Essential
    Well organised and confident individual able to take the lead on

  • Urgent requirement, please forward a cv for an immediate response.

Posted 21 days ago

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