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Quality Assurance Officer

Zoek Pin Lambeth, Greater London, England

Permanent (Full time)

Recently Posted

Working on behalf of a Local Authority, Aatom Recruitment has an excellent opportunity for a Quality Assurance Officer on a 3 months contract with a possibility of an extension.

Main purpose of post

To support the delivery of services through the supervision and monitoring of administrative processes and procedures.

Responsibilities

Work as directed by the Responsive Repairs Manager to manage the centralised inbox, responding to service requests and general enquiries from internal departments and Capital Contact Centre as well as our principle contractors.
Effectively manage the diary of the surveyors, arranging pre & post inspections via Microsoft outlook and Northgate.
Liaising with internal departments to provide advice and information.
Managing the incoming technical reports, working with the surveyors to create works orders using a schedule of rates as set out within the pricing framework of the repairs contract.
Collation of data using Business Objects, Northgate and Information at work.
To manage a demanding and reactive workload in a responsive way to assist property services to meet Lambeth Councils key objectives and external regulatory requirements.
Manage incoming complaints and contacts from citizens ensuring that they are distributed to the quality assurance officers within a timely manner

Skills/Qualifications

Hardworking individual with a sound working knowledge of responsive repairs within social housing.
Experience using Northgate system.
Someone who can commit to the role for at least the next 3 monthsTo get more information about this role and how to apply please contact Mia (phone number removed)

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