Customer Services Administrator

Zoek Pin Ashbourne, Derbyshire, England

Permanent (Full time)

Recently Posted

Customer Service Administrator

Nutreco is a global leader in Animal Nutrition and Aquaculture, employing more than 11,000 people in 35 countries. With a proven track record of success, Trouw Nutrition GB , is a Nutreco company in the UK, manufacturing a wide range of animal nutrition products with a turnover of c£100million.

We are currently looking for a Customer Service Administrator to join our dedicated Customer Service team. Reporting to the Customer Service Manager you will be part of a small team working within a busy fast paced environment responsible for liaising with Customers and Internal Stakeholders to process Customer order requirements and manage all queries in a timely manner ensuring process is followed and by adopting a professional manner and proactive approach to achieve results.

Main Tasks Include:

To liaise with customers, offering the best service to ensure that targets are achieved.

Process incoming orders, in order to expedite delivery of products to customers. This includes monitoring, replenishing and entering order data into our automated system for further order processing, tracking of orders being processed, identifying (potential) problems and ensuring timely and correct delivery of relevant information to the customer.

Resolving any order issues whilst keeping the customer fully informed.

Daily reporting for planned orders and requested delivery dates.

Daily reporting management for order housekeeping and information for Daily Short Interval Management meeting.

Collaborate with key stakeholders internally to provide a strong support network and enhance the customer’s experience.

The successful candidate will be positive and outgoing with a flair for resolving issues, as well as possessing a natural ability to hold conversations. We are looking for a highly motivated, self-disciplined and adaptable individual with excellent organisational skills and who will work well under pressure and is able to communicate at all levels

Due to the seasonal nature of our business, a flexible approach to working hours is essential.

Previous experience of working within a Customer Service role, ideally gained within manufacturing is preferred although not essential as full training is provided. Excellent grammar and spelling ability is required (GCSE maths and English grade C or above) alongside strong PC skills and preferably a familiarity of CRM systems.

Applicants with the experience as outlined above should apply in writing, stating current salary and enclosing a curriculum vitae

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