Operations Account Coordinator

Zoek Pin North Watford, Hertfordshire, England

24000.0000 - 25000.0000

Permanent (Full time)

Posted 34 days ago

A German and English speaker is required to contribute to the resurgence of an iconic global company who combine the strength of a brand that is recognised and beloved around the world with the excitement and entrepreneurial spirit of a start-up.

Experience isn't absolutely necessary - your language ability is more important!

This company offer excellent benefits - 25 days holiday plus bank holidays (increasing over time), on site parking, gorgeous new facilities (restaurant/gym/nursery etc), matched pension etc

You will be responsible for managing the order process and delivering outstanding customer service to a range of accounts, whilst following internal processes. The Account Coordinator will be required to liaise & work closely with other areas of the organisation.

Key Responsibilities:

  • To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing; using telephone, e-mail and fax to provide our customers with an efficient, reliable service
  • To respond effectively to queries relating to customer orders and deliveries
  • To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts
  • To resolve customer complaints and invoice queries
  • To raise credits & adjustments on customer accounts and to liaise with credit & collections to ensure any outstanding customer deductions are resolved in a timely manner
  • To be in regular contact with our Sales Account Managers and local SPG contacts, and to ensure relevant information relating to customer orders & deliveries (especially changes to expected customer demand - abnormal orders, postponed or cancelled deliveries, etc) is communicated in a timely manner
  • To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc)
  • To implement process improvements which will improve operational effectiveness and enhance profitability
  • To ensure that customer account records are kept up to date for audit purposes
  • To identify and resolve with the data management team any master data errors affecting the OTC process
  • To provide support for other members of the team (and back up as required for other CFT teams)

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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