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Digital Channel Lead

Zoek Pin England - This Area Only

£35000 - £38000/annum

Permanent (Full time)

Recently Posted

Digital Channel Lead - Remote

Are you experienced in driving increased traffic towards/maximising the potential of digital customer service channels? Are you passionate about providing great customer service? Are you able to work with change and transformation teams to deliver a constantly evolving service?

Consult Energy are working with a Utility business who are keen to bring someone in to oversee the day to day running of its digital customer experience!

Digital Channel Lead - what you'll be doing:

Identifying and implementing new channels
Working on maximising current touch points
Hold accountability for CSAT for digital
Able to analyse data on customer behaviour to build strategyDigital Channel Lead - what you'll need to bring to the role:

Experience managing digital customer channels
Passionate about delivering excellent customer service
Forward thinking with a continuous improvement mindset
Confident communicator both verbally and written
B2c market experienceLocation: Remote

Salary: £35,000 - £38,000

This is a really exciting opportunity to be part of a company trying to delivery an industry leading digital channel proposition. If interested send your CV and cover letter through to Adam Goater -

Digital Channel Lead - Remote

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