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Ecommerce Customer Care Consultant

Milton Keynes, UK

Per Hour


Temporary Ecommerce Customer Care Consultant

  • Customer Care

  • 10am – 6pm Monday to Friday

  • The Ecommerce Customer Care Consultant provides exceptional service to the Consumer Customers, as well as meets/exceeds sales profit and customer satisfaction targets.

  • The Role:

  • ·Answering Inbound Calls and making Call Backs

  • ·Management of Magento (Fraud Checks, Manual Order Placements, Refunds)

  • ·Management of Ecom Mailbox

  • ·Management of Ecom Returns

  • ·Providing Product Knowledge to our Consumers

  • ·Placing Wholesale Orders for Wholesale Team when required

  • ·General Administration


  • Education/Experience / Abilities:

  • ·One to two years related experience and/or training; or equivalent combination of education and experience.

  • ·Extensive experience in telephone-based computer service role, preffered, with telephone skills for both Ecom and problem-solving functions.

  • ·Prior experience in a multi-tasked call center.

  • ·Intermediate skills in Excel, experience and proficiency with customer service / order entry software systems, basic skills in standard office software such as Word, Outlook, etc.are required.

  • ·Prior experience with computer data entry.

  • ·Ability to work in a fast-paced and sometimes stressful environment.

  • ·Ability to multi-task, priortize and toggle between several screens with ease.

  • ·Ability to identify opportunities that “fall outside the square” and to initiate action to take advantage of those opportunities.

  • ·Ability to work independently and in a team as a positive, flexible team player.

  • ·Ability to maintain a positive and pleasant attitude with customers at all times.

  • ·Demonstrates a positive view of role of service to our customers.

  • ·Ability to solve problems efficiently, quickly and with empathy for customer issues.

  • ·Industry knowledge of footwear or consumer soft goods, a plus.

  • Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your CV and application for this role will be reviewed by one of our qualified consultants within the next 48 hours. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion.

  • We hope you will apply for future roles that we advertise regularly on this website. However, to keep up to date with all our recruitment activity, please follow us on Twitter, like us on Facebook and check out our vacancy page on our website.

  • Smart Moves Recruitment is an Equal Opportunities Employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Posted 16 days ago

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