Passenger Services Agent Passenger Services Agent Passenger Services Agent

Zoek Pin Oxford, Oxfordshire, England


Permanent (Full time)

Posted 28 days ago

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Passenger Services Agent

Job Req ID: 131481

Posting Start Date: 17-Oct-2021

Carterton, Oxfordshire, GB, OX18 3LX

Contract Type: Full Time

Job Advertisement:

Passenger Services Agent
RAF Brize Norton – OX18 3LX
Full time to shifts to support a 24/7 service

At RAF Brize Norton in Oxfordshire, Serco proudly support the RAF and MoD, supplying around 20 different services onsite, from engine and aircraft maintenance, to fuelling and ground control services. As a Passenger Services Agent, you’ll contribute enormously to the vital work carried out here. You’ll also be part of the wider team, with 5,800 service personnel, 1,200 contractors and 300 civil servants on site.

Working within the Serco Passenger Services team, you will help to deliver a critical service that operates on a 24/7/365 basis.

Your duties will include:

  • Manage the passenger handling and passenger processing of all flights through the Air Terminal.
  • Manage passenger check-in for all departing aircraft.
  • Arrange for passenger bags to go through the security scanner as well as pre-positioning bags.
  • Manage the call forward to the departure lounge for all departing aircraft.
  • Management of the passenger terminal VIP lounge

What you need to do the role?

No experience is necessary as full training will be provided. All we ask is that you have great communication skills, a can do attitude and preparedness to meet new challenges and are committed to achieving excellent levels of customer service.

Why Serco?

  • Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that support the military and touch people’s lives
  • A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
  • Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.

What we offer:

There are a range of benefits for working at RAF Brize Norton, we are a Gold Award Armed Forces Covenant. We offer a great employment package that includes a competitive salary, 25 days holiday, 6% Employer Matched Contribution Pension, Life Insurance and other flexible Serco benefits . up to 30% off various shopping and exterior leisure facilities, holidays and VIP tickets. We have good transport links to Witney/Oxford, we provide free onsite parking and have an onsite Coffee Shop/Bar and 2 Conveniences Stores. You will also have access to the leisure facilities on station (fees/charges apply) Gym, Bowling Alley and Swimming pool. We often hold onsite social events and a range of onsite organised clubs.

If you think this role would suit you, working in an exciting and challenging environment with like-minded individuals, please apply now and upload a copy of your CV and covering letter.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In###### (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.


Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

We’re a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on######### Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco supports fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required).

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