Sales Advisor

Zoek Pin DE24 8HY, Derby

£19000 - £19000 Per Annum

Permanent (Full time)

Posted 19 days ago

Customer Service Representative

Location: Pride Park Derby
Working Hours: Monday to Sunday 8am - 6pm

40 hours/week

Job Type: Permanent/Full time only

Training: 2- 5 weeks paid training

What will you be doing?

This is an exciting opportunity to join a dynamic team as a Customer Service Advisor. You will be speaking to customers who have got questions about their account, a query about their billing or might be having a slight technical issue. Being the first point of contact with customers, you will be required to listen and identify the needs of customers, delivering excellent customer service in the process. They might also ask you about general billing, other service requests, or you may need to handle and resolve a complaint for them.

Who we are looking for?

  • Genuine desire to help customers and be informative
  • Focus on customer satisfaction and service quality levels
  • Motivated to work towards targets- we work to conversion rates based on the number of people you speak to and the number of appointments you book in
  • Build and maintain good relationships with customers
  • Clear and concise verbal communication skills
  • Ability to effectively handle complaints

Our benefits

  • £18532 per annum with fortnightly pay
  • Monthly attendance bonus (really, just for rocking up to work!)
  • A work schedule of Monday – Saturday
  • 21 days' holiday (plus Bank Holiday allowance), increasing 1 day per year of service
  • Refer a friend to work for us and you get £500!
  • Healthshield - which includes optical and dental benefits
  • Discounts in high-street shops and restaurants
  • Lots of incentives, activities and events (Covid permitting)

About us

We are a people centric company and a vibrant place to work, serving over 100 global clients. We have a professional, high performing and dedicated work force. Our values are integral to our success and they are what make us different from the rest. Aspire, Achieve and Advance..

The ideal Customer Experience Advisor will have:

  • Strong customer service experience of at least 12 months
  • Very engaging when dealing with customers
  • Motivated to retain customers
  • Eagerness to provide first-class customer experience
  • Ability to show tenacity and resilience in all work you do

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