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Customer Complaints Escalations Advisor

Zoek Pin Old Woking, Surrey, England


Permanent (Full time)

Posted 2 days ago

Job Summary

Our client based in Woking are seeking a hard-working, Customer Escalations Advisor to work in their growing team.

Job Description

* Accept and respond to a wide range of escalated queries from Customers via written communication

* Investigating complex issues, prioritising, and implementing appropriate solutions in line with department guidelines, and escalating to line managers.

* Provide ongoing feedback and root cause analysis back to the business for continuous improvement

* Ensure customer complaints are dealt with efficiently and effectively and take responsibility for resolving problems in a timely manner.

Please note this role is a written complaints role and is not a telephone customer services position.

Skills and Knowledge Required

* Previous complaint handling experience ideal

* High level of computer literacy

* Intermediate user of Microsoft Office, especially MS Excel.

* Excellent written and oral skills

* Some weekend work will be required as part of your work pattern

* Experience of handling sensitive, confidential customer information


* Our client is offering a salary up to £24,500

* Company bonus scheme depending on performance

* Some weekend work required

This position will be based from home, until the offices in Woking Town Centre re-open

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