Customer Service Advisor - Old Trafford | Zoek UK
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Customer Service Advisor
Old Trafford, Trafford, England
Contract (Full time)
Job Title: Customer Service Advisor
Job Type: Ongoing temp
Industry: Customer Service
Location: Old Trafford
Salary: £ an hour. Starting Monday 21st June 2021 (Hybrid working may involve home work) Applicants must have reliable Wi-Fi and Broadband
Are you looking for a new Customer Service opportunity?
Are you looking for a customer service role with a work/life balance?
Then this is the job for you!
This is a temporary position starting immediately, therefore you must be able to start ASAP this position could turn permanent for the right candidate. As a Customer Service Advisor we are looking for an individual who is passionate about delivering exceptional customer service. As this role is predominantly phone based, you will need to be an excellent communicator. This role is a complex and varied role, providing a great opportunity for someone looking to enhance their customer service skills further. Your day to day responsibilities will include:
Handling a high volume of inbound enquiries via email and phone; providing information and booking appointments
Making outbound calls following up on enquiries about availability
Providing a world class customer service over the telephone
Dealing with queries and complaints
Working to team and individual targets
Logging all information accurately on the in-house system
Hours of work:
Shifts between 8am-6pm Monday to Friday (35 hours a week)
Great working environment
Newly refurbished building
28 days holiday per year (includes bank holidays)
Dedicated consultant at Search Consultancy
Have you got the following experience or skills?
Previous experience of delivering exceptional customer service
Ability to sympathise with the customer
Working in a fast paced environment
Ideally phone based customer service experience
Ability to problem solve and take ownership of each customer query
Excellent communication skills at all levels
A passion for customer service
Excellent team player
Then we want to hear from you! Please apply online now….
Keywords: Customer Service Advisor, Customer Service Executive, Customer Care Advisor, Inbound, Call Centre, Contact Centre
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age