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Outbound Team Leader - Mornings

Zoek Pin Central Park Dr, Rugby CV23 0WE, UK

Salary of up to £23,000 + Benefits

Permanent (Full time)

Outbound Team Leader - Mornings

Hermes has double digit growth year on year, our success is built on our unique business model, a strong strategy and having the right people in the right roles. We are looking for people who can commit to the fast pace of our growing business and our Hermes vision of being the Carrier of choice for all end customers.

Our business is built on our four values Do the right thing; Dareto be different, Strive for more andBeCustomer Obsessed. We are looking for honest, bold, determined and customer focused people to join our amazing business.

Job purpose:

As our Manual Team Leader your role is to lead and motivate a team of Manual Warehouse Operatives and ensure their productivity levels are maximised through KPI management and compliance, and that standards of quality are delivered at all times. Achieve the highest possible throughput using best practices and high levels of supervision and coaching.

About the Role:

You will be reporting to the Manual Supervisor and Supporting them with the quality of all manual sortation and its performance against MI measurements, shift rota management and the induction, coaching and training of Warehouse Operatives. You will also be required to communicate any issues and the daily performance to the Manual Supervisors.

You will be Leading and motivating a team of Manual Warehouse Operatives (between 14 and 20 per shift) as well as for the manual operations in your area including throughputs, parcel presentation, productivity levels. You will be responsible for managing and controlling mis-sorts and damages, 100% momentum scanning compliance and Client SLA’s to ensure the required KPI’s are achieved.

It is essential to lead by example adhering and ensuring that all H&S and hygiene requirements are adhered to in the inbound area and the Hub in general whilst on shift.

You will be expected to communicate any issues and daily performance to the Manual Supervisors, ensuring that all required shift documentation is complete to the correct standard and timescales (H&S Audits, H&S Behavioural Checks, iPad reports).

Who we are looking for

Someone who is metric, customer and people focused and can perform in a fast paced and growing business. You will need to be able to support and communicate well to your team, your peers and your supervisor to ensure targets are reached.

To be successful

Qualifications:

• Good basic Maths and English skills – both written and verbal

• iPad Literate

Knowledge & Experience:

•Ideally previous experience in a Team Leading role

•An understanding of basic KPI’s and their drivers

•Must be able to work on own initiative in a pressurised environment

Technical & People Skills:

•Be able to use internal systems and equipment

•Energetic and motivational

Impact & Influence

•Good communication skills

•Have enthusiastic, proactive, hands on approach to the job.

•Influencing through data

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