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IT Helpdesk Support Analyst

Elland, West Yorkshire

£20000 - £28000 per annum + pension,


IT HelpDesk Support Analyst

  • Salary Up to £28,000 based on experience
    Hours 37.5 Hours per week
    Holiday 20 Days + Bank Holidays
    Location Elland, West Yorkshire
    Permanent Role with excellent pension contribution and wellbeing support.

  • We have a great opportunity to start with a global leader in fuel logistics, specialising in the marketing, sale and distribution of marine, aviation and land fuel products and services. We are a Fortune 100 company and this is a unique opportunity to be part of our expanding team.

  • Our cleint currently requires an IT Helpdesk Support Analyst to provide Level 1 and Level 2 support to a 1200+ user base split across over 80 sites within the EMEA region. The right candidate will need to provide a high level of responsiveness and ensure that issues are correctly prioritized taking business impact into account and taking ownership; and balance project work alongside daytoday support.

  • The role and responsibilities of the opportunity include:

  • Logging and working issues and requests within a ticketing system (Remedy)
  • Initial troubleshooting and diagnosis of all issues to resolution or escalation to the appropriate SMEs.
  • Log and manage a backlog of issues funnelled via ticketing system, email and phone calls.
  • Analyse, upgrade, troubleshoot, maintain, and repair computer systems, phone systems, software and peripherals for effective operation.
  • Monitor networked sites, backups and all critical systems using monitoring tools
  • Root cause analysis of business impacting outages including network (WAN/LAN), phone system, Exchange and line of business applications.
  • Provides clear communication to the user community about problem resolution, system outages, and planned events
  • Asset management of workstation and mobile devices.
  • Liaise with other IT teams across multiple time zones and act as smart hands for any onsite works
  • Project work including system rollouts/adoption, relocations, integrations which will require the ability to travel.
  • Our client is looking for essential skills within:

  • Windows (7 & 10), Mac OS and iOS deployments.
  • The successful candidate will have a strong understanding of and work experience of supporting various hardware including workstations, printers, servers, network devices and mobile devices.
  • Network troubleshooting skills and experience in relation to LAN, WAN, MPLS, DSL, ICMP up to 2nd line level and beyond.
  • Telephony system administration experience (PSTN, ISDN, Cisco CUCM, Amazon Connect, call flows, hunt groups)
  • File system access (AD groups and NTFS) experience and knowledge
  • Microsoft AD, InTune, Exchange, O365 and HyperV experience and knowledge
  • Excellent oral and written communication skills in English.
  • Benefits of working with our client:

  • Match employee pension contribution up to 6%, life assurance at 4x salary, optional private medical and dental insurance, employee assistance program, access to various discounts; shopping, gym and wellbeing.
  • To work with a global leader within its sector, working on your own personal progression and growing with a supportive business.
  • If you are interested in this exciting opportunity, please apply to the role with your updated CV, or if you would like more information, please call Aiden or Anna on######### in the Stafflex Office Team.

Posted 37 days ago

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