Technical Support Administrator - Lutterworth | Zoek UK | d303e4
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Technical Support Administrator
Lutterworth, Leicestershire, England
Macildowie are currently looking for a Technical Support Administrator working for part of a large organisation based in Lutterworth. This role will be to provide a comprehensive and confidential administrative service, ensuring control and maintenance of workshop maintenance logs. To work as part of the Technical Services department, contributing to the achievement of company objectives. To contribute to the improvement of engineering standards and to drive effectiveness and efficiency throughout the engineering operations.
This is a temporary to permanent full time position.
THE ROLE & YOUR RESPONSIBILITIES:
Handling incoming and outgoing calls and emails with customer to provide Technical Support
Arrange for appropriate external suppliers to attend sites for efficient resolutions
Effectively interpret internal and external customers request for technical support
Liaise with Service Engineers to determine an ETA for Engineer to attend site
Efficiently notify the customer of the ETA for Engineer to attend site
Continuously review any active maintenance logs and chase workshops for required reports
Raise purchase order to third party suppliers for work undertaken
Produce and distribute appropriate technical reports
Liaise with and invoice customers for chargeable damage
Monitor, review and follow-up on Compliance recommendations
Creating daily Compliance Reports to ensure deadlines are always met
Identify, investigate and resolve anomalies with Compliance data
Operate and effective diary management system that ensure all critical activities are processed within the required timelines
EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:
Strong communication skills
Ability to work under pressure to tight deadlines.
You must be immediately available to start work
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at .
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. After applying for this role you'll be sent a request for your consent to hold your data on our systems. If you would like information on how we will process your data please go to our website and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.