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3rd Line Infrastructure and Cloud Engineer

Peterborough, Cambridgeshire

£35000 - £43000 per annum

Permanent

3rd Line Infrastructure and Cloud Engineer

Peterborough

£35,000 £43,000

Are you an experienced 3rd line Infrastructure and Cloud Engineer who is seeking a new challenge and to gain further exposure to the latest cuttingedge technology?

If so Coulter Elite Resourcing are currently looking for a 3rd Line Infrastructure and Cloud Engineer to work with one of their wellestablished and very reputable companies based in Peterborough.

3rd Line Infrastructure and Cloud Engineer

Responsibilities

  • Respond to incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
  • Work with team members to ensure a managed workload.
  • Provide a point of technical escalation, expertise and mentoring for 2nd Line Engineers.
  • Provide assistance to Team members and Analysts as required.
  • Ensure all implemented solutions are supported with documentation, training and expertise within the Service Desk and Support areas.
  • Provide support as part of the 24x7 out of hours rota.
  • Be available to provide remote service out of core hours.
  • Escalate potential service issues initially with Team Leader/Service Desk Managers/Service Delivery Managers.
  • Recommend and deploy changes via the change management process when required.
  • Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork.
  • Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.
  • Work with consultants to better understand issues and resolutions.
  • Provide technical assistance to ongoing projects and the transition of new customers when required.

Skills and Experience

  • At least 3 5 years experience in a similar SLA driven support role
  • Proven Customer service Skills
  • Proven experience delivering projects and complex changes.
  • Industry recognised qualifications in relevant areas.
  • Proven knowledge / experience in the following technologies Certification an advantage:
    • Windows Server 2008/2012/2016/2019 inc HyperV Essential
    • Active Directory (Core AD Services, DNS, DHCP, GPO, AD Replication) Essential
    • Exchange 2013/2016/2019 Sound Knowledge
    • Microsoft SQL Server Administration Sound Knowledge
    • Lync / Skype for Business Experience
    • Powershell and scripting Experience
    • Cloud Technologies Experience
    • Microsoft Azure
    • AWS
    • Google Cloud
    • Office 365

De**sirable**

  • SCCM Experience
  • VMware / vSphere 5.5 6.5
  • Security Clearance (SC) advantageous.
  • Experienced in ITIL best practices desirable. Ideally holding an ITIL Foundation certification.

This is a fulltime permanent working Monday Friday Shifts between the hours of 08:00 18:00 21:00 offering a competitive salary depending on experience.

If you an interested in this 3rd line Infrastructure and Cloud Engineerposition and feel you have the skills and experience required, then please forward yourCV to James Tate at Coulter Elite Resourcing.

Posted 30 days ago

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