Agency Services Co-ordinator - Wolverhampton, West Midlands County

Zoek Pin West Midlands - This Area Only

£22000/annum Circa £22,000 + up to 10% PRP + £500 flexible

Permanent (Full time)

Recently Posted

Are you highly organised, with a methodical approach and precise eye? If so, you belong at Bromford!

Bromford own supported housing properties and care homes across our geography. Where we are not involved in providing support or care services to our customers ourselves, we may appoint managing agents or care providers to work with us. Our agency services team manage the relationship, compliance with management agreements and monitor their performance.

We’re currently recruiting for an agency services coordinator to join our team and work with these providers across our supported housing services. It’s a diverse role that will allow you to build strong working relationships both externally and internally, always ensuring the best for our customers.

A key element of this role will include monitoring fire risk assessments, holding annual reviews or scheme audits. Moreover, you will ensure our systems are up to date, processing lettings and support any necessary repairs interventions.

You’ll be confident having honest conversations and will focus on finding solutions and answers to issues. An important part of your role is to ensure accurate information is available and that we are compliant as well as operating within our service level agreements.

We need someone who has experience of maintaining accurate records, liaising with various departments and is great at staying organised in a busy environment. More though, the right person to join us will be doing this while building relationships and going that extra mile to ensure great customer service.

This role is full time, permanent and based in Wolverhampton, WV10 6TB. It is roaming role with a mix of home, remote working and travel to and from surrounding areas will be required.

You will be someone who has:

Experience of working in an administrative role
Great attention to detail
Has a track record of being self-motivated, flexible and able to manage their workload
Be able to drive and have a full UK driving licence
Passionate about excellent customer service and naturally well organised
Good ICT skillsThe closing date is Monday 18 October with interviews taking place Wednesday 27 October 2021.

Your previous experience may be in roles such as customer services advisor, compliance administrator or housing officer amongst others.

A place to be you!

Being able to express yourself at work helps you connect with people and gives you the freedom to perform better at your job. We believe diversity helps drive success, so we want to build a culture where all our differences are celebrated. Everybody should feel that they belong and are able to bring their true, authentic selves to work. We want an organisation that reflects the communities and the people that we serve and if we can achieve this, we know that we will create an environment where everyone is included and can thrive.

If this sounds like you, you’ll feel right at home here. At Bromford we give both customers and colleagues the opportunity to realise their potential. In our team you’ll do incredible work and be rewarded for doing so. Not just in the smiling faces of the thriving communities that you help build, but in the trust, support, training, success and friendship you’ll find in our team.

If you can be bold, be honest, be you and be brilliant… you belong at Bromford. Apply now.

In addition to a competitive salary, we will offer you a fantastic benefits package. This includes; 27 days holiday (plus statutory bank holidays); a choice of defined benefit and defined contribution pension schemes; trust-based flexible working, and a £500 personal allowance to spend on your choice of things like private medical cover, dental treatment and gym membership. to see the full list.

Bromford Housing Group is committed to recruiting with care and safeguarding employees and customers, as a result we will carry out pre-employment checks. The nature of these checks will vary according to the role applied for, and may include details of current/previous employment, unspent criminal convictions, education and proof of relevant qualifications. We will also be asking for references for everyone who is offered employment with us which must cover the last two years. In addition to this, all employees will be asked for evidence of their right to live and work in the UK - further information is available on the .

We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application

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