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Customer Service Advisor

Edinburgh

Up to £19000.00 per annum + Bonus

Temporary (Full time)

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Customer Service Advisor

Edinburgh

Salary £19,000 pro rata

3 Month Fixed Term Contract

Are you looking for a well paid role in financial services for a reputable company with benefits including a £1600 retention bonus!?

As a key member of this wealth management team you will be working Monday Friday shifts ranging between 8.00am 6.00pm in a modern office in Edinburgh.

If you have experience with inbound calls, a strong background in financial services or enjoy a new challenge then dont miss out on this career opportunity to deliver excellent customer service in wealth management.

What were offering you:

  • A great salary of £19,000 pro rata

£1600 bonus upon completion of fixed term contract

Modern office in Edinburgh

Easy access to public transport routes (Bus, Tram, and Train) with free onsite parking

Full training

Duties involved as a Customer Service Representative:

Provide customers with guidance in accordance with their pensions

Establish whether customers are in an informed position to allow them to make a decision

Understand the needs and expectations of customers and manage these expectations in accordance with set SLAs

Maintaining a high level of quality customer service

Identify members who would benefit from taking financial advice and making the appropriate referrals to make this happen

Essential criteria that you must meet for this role:

You must be able to pass a credit check and criminal record check.

Youll have a passion for customer service and be confident over the phone

Knowledge of the financial services industry and be able to read and understand customer pension related illustrations

A high level of competency communicating with each customer to suit the callers requirements

Can use active listing to identify areas where information is not landing effectively and re frame explanations to address these.

Can identify and address areas where customers understanding is lacking or incomplete

Will use different communication styles to adapt to customer requirements

Can convey sometimes complex concepts and terminology in an effective way that increases understanding.

Hours:

Monday Friday between, 8.00am 6.00pm (37.5 hours week)

If you would like to discuss this job opportunity or others like it then please apply with your CV online!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Posted 108 days ago

This job has expired.
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This job has expired.
Start a new job search

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