Client Success Manager
hero was formed to have a positive impact on individuals, companies and communities by supporting all types of healthy behaviour. We create technology and services. We believe in helping individuals and companies focus on being the best version of themselves.
HELPING CREATE HEALTHY AND HAPPY COMMUNITIES. ONE UNIQUE HUMAN AT A TIME.
Real | hero is a place where you can be yourself. Original, sincere and inclusive.
Heart | We are in the helping people business. Ethics and sense of responsibility in everything we do.
Achievement | Everyone can achieve. We are poised and ready to recognise every step forward.
Playful | We are doing what we love and helping people find their thing.
Relentless | We strive to be our best selves. Forever innovating and never settling. We make it happen.
Together | We win together. Team, clients, partners and the community.
About the Role
As part of hero's Client Success team you will be focussed on delighting our clients. Ensuring high levels of user engagement and advocacy with our Navigator health platform and in-person services through successful on-boarding, implementation and continuous programme support. Liaising with clients, key stakeholders and the internal hero team you will produce and deliver proactive plans, communication best practice and planning with MI and data to demonstrate outcomes.
Other desirable attributes for the successful candidate include;
- Previous experience in Saas product client / customer success
- Strong and confident communication skills across telephone, video and in person
- Ability to proactively manage a client success programme
- High level of organisation skills
Success in the Role
Ability to demonstrate outstanding product knowledge
Achieve high client advocacy
Outstanding team, client and stakeholder feedback
Relentless desire to exceed all KPI's
What Makes a hero Employee
Someone who lives our values; with natural alignment to our mission and purpose. A positive, resilient, versatile and outcome focused human, who is conscientious and loves the shared wins of working in a close team. Has the ability to WOW people, with a real enjoyment in helping others. Has a personal interest in health and tech. Excited by the challenges of rapid growth and wants to be part of a fast-growth company.
Salary range is £20k to £24k per annum, plus PRP
Closing date for applications (which consists of covering letter, uploading CV and 3 short video question answers via the Apply button here) is Monday 30th September**2019**
Posted 19 days ago