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Call Centre Team Leader £25,000 + Benefits

Blackburn, Lancashire

Up to £25000.00 per annum + Benefits

Permanent

Call Centre Team Leader £25,000 + Benefits

This is a fantastic opportunity to be part of a leading organisation that are going through an exciting period of expansion and therefore are recruiting two new Team Leader to meet current business needs.

In addition to being part of something new and exciting there are some great perks:

  • Great working hours Monday to Friday
  • Free onsite parking
  • Cycle to work scheme
  • Childcare vouchers
  • Flexible holidays policy

Theres genuine career progression here; you will be given access to a structured training programme to ensure you are constantly developing. Youll be given the tools and time you need to develop your team to be the very best they can be; engagement and a passion to help customers is key.

A bit about the role:

  • Youll be driving the performance of an experienced team of advisors to ensure they helping customers and providing a great service
  • Managing and motivating your team to ensure they meet their KPIs and quality targets
  • Developing staff through monthly 121s
  • Providing staff with ongoing training and coaching
  • Motivating and engaging your team
  • Identify opportunities to help drive operational performance

What youll need:

Experience leading and motivating teams in a fast paced and customer centric call centre environment. The ideal candidate will come from an FCA regulated collections or financial services background but a must is a passion to help customers.

Key Words: Team Leader, Team Manager, Collections Team Leader, Collections Team Manager, Customer Service Team Leader, Customer Service Team Manager, Contact Centre Team Leader, Contact Centre Team Manager

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Posted 33 days ago

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