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12mth FTC Inbound Supervisor

Zoek Pin Crewe CW1 6NG, UK


Permanent (Full time)

As a business, Hermes is driven by our four values of Do the right thing, Dare to be different, Strive for more andBe Customer Obsessed. We run our business by these values and they are reflected in all of our roles.

Job purpose:

Our Inbound Process (Day Shift Warehouse) Supervisor is a key role working with our Day Shift Manager to ensure the smooth running of the day operation in our Depot where you will lead teams of Day Loaders, Sorters and Drivers in processing parcels delivered from client sites in to smaller geographic areas to be delivered to the final customer.

About the Role:

You’ll be joining our business as a key member of the Depot Management team. Working under the Inbound Process (Dayshift) Manager, you will support your Depot by providing strong man-management to all front-line staff on your shift. You will supervise a mixed team of contracted and agency staff across our day shifts. The Day Shift is key to our business as it is when we process the growing returns part of our business as well as parcels collected from our network of Parcel Shops. We need Professionals who can motivate, manage and where necessary discipline a diverse workforce to get the best out of them. You will also talent manage and develop your team so that as promotion and more senior roles become available you have the talent to build your team.

You will be responsible for motivating your staff, problem solving on a day to day basis and operationally.

Our Inbound Process Supervisor job is for someone who understands how to motivate staff and is able to efficiently prioritise pressing needs, where there isn’t an obvious solution. Lateral and original thinking would be a benefit as would logistics experience but we are open to experience gained in other related fields. You must be able to work collaboratively and take the lead on projects amongst your peers.


Management experience of leading and managing a team

Must be able to work on own initiative in a pressurised environment to tight deadlines

PC Literate with a working knowledge of Microsoft office

An understanding of Transport regulations

Good communicator and able to liaise at all levels

Flexible approach to work to meet business requirements


Manage a team of up to 30 direct reports providing leadership and direction for the shift

Develop and train reports and ensure SLA’s are hit for the day shift

Ensure compliance with all site HSES rules and regulations

Process BI and MI reports based on work output of Drivers and Loaders

Manage individual project priorities, deadlines and deliverables



26 Days Holiday entitlement + Bank Holidays

Opt in benefits

“To all recruitment agencies: Hermes does not accept agency resumes. Please do not forward resumes to our jobs alias, Hermes employees or any other organisation location. Hermes is not responsible for any fees related to unsolicited resumes.

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