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Head of Operations


£50000.00 - £80000.00 per annum


Title: Head of Operations
Language: English. Chinese (Mandarin) or French would be a plus

  • Salary:Up to £80K basic depending on experience
  • Location:Central London
  • Our client, a startup company helping with travellers on tax refund, is looking for a Head of Operations to join their London office. You will be reporting to the CoFounder/CEO directly and lead an international and dynamic team.

  • Responsibilities

  • Develop, own and execute core work streams within operations, e.g. receipt verification, payments, invoice management;
  • Processes and measure performance within each work stream;
  • Set SLAs and define and measure the right metrics in order to make datadriven decisions;
  • Manage outsourcing firms to ensure they are performing to expectations;
  • Synthesise business requirements based on needs from operations for the product team to translate into tech solutions;
  • Source, select and review various service providers;
  • Lead and coach operations team.


  • Minimum 5 years relevant experience, preferably in an earlystage start up;
  • Strong Excel and/or Google Sheets experience for data analysis, reporting and building dashboards;
  • Experience with SQL, Tableau, or other BI tools is a plus;
  • Project and team management experience;
  • Ideally with experience working with internal product team.
  • Fluency in French or Chinese (Mandarin) would be a plus.

Please note that no sponsorship is provided. Candidates must be eligible to work in the UK.

For more details or a confidential discussion, get in touch with us via wechat: ngheiyan

Due to the large volume of applications we receive, unfortunately, we are not able to provide a feedback to every applicant. If your profile is suitable, one of our consultants will contact you directly.

Posted 33 days ago

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