Head of Operations
£50000.00 - £80000.00 per annum
Title: Head of Operations
Language: English. Chinese (Mandarin) or French would be a plus
- Salary:Up to £80K basic depending on experience
- Location:Central London
Our client, a startup company helping with travellers on tax refund, is looking for a Head of Operations to join their London office. You will be reporting to the CoFounder/CEO directly and lead an international and dynamic team.
- Develop, own and execute core work streams within operations, e.g. receipt verification, payments, invoice management;
- Processes and measure performance within each work stream;
- Set SLAs and define and measure the right metrics in order to make datadriven decisions;
- Manage outsourcing firms to ensure they are performing to expectations;
- Synthesise business requirements based on needs from operations for the product team to translate into tech solutions;
- Source, select and review various service providers;
- Lead and coach operations team.
- Minimum 5 years relevant experience, preferably in an earlystage start up;
- Strong Excel and/or Google Sheets experience for data analysis, reporting and building dashboards;
- Experience with SQL, Tableau, or other BI tools is a plus;
- Project and team management experience;
- Ideally with experience working with internal product team.
- Fluency in French or Chinese (Mandarin) would be a plus.
Please note that no sponsorship is provided. Candidates must be eligible to work in the UK.
For more details or a confidential discussion, get in touch with us via wechat: ngheiyan
Due to the large volume of applications we receive, unfortunately, we are not able to provide a feedback to every applicant. If your profile is suitable, one of our consultants will contact you directly.
Posted 33 days ago