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International Move Co-ordinator

Kent, England

£26k - 28k per year

Permanent (Full time)

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International Move Co-ordinator - £26-28K - VR/20327

The Company & Role:

Our client, an International Removals Company, is looking for an experienced International Move Co-ordinator to join their busy team in Kent.

Main Duties of The International Move Co-ordinator will be:

  • Confirm, process and oversee all new move bookings from the sales team
  • Ensure understanding of move requirements and key customer needs
  • Respond to customer enquiries quickly and clearly
  • To ensure accurate and professional sales quotations are submitted within 24 hours of the survey date
  • Liaise with sales and operations to manage and solve any issues arising whilst maintaining responsibility and control of the move
  • Escalate move day problems where required as appropriate (i.e. inform Line Manager / Compliance Manager of any claims/ unresolved complaints)
  • Oversee the door to door move, managing all parties involved (liaising where necessary with crew, shipping line, hauliers, agents, third parties) and maintaining control and responsibility for service delivery
  • Understanding the customers needs and improve the customer experience
  • Manages any issues or concerns raised by the customer, liaising with the Crew members and the operations and transport team as necessary
  • Management of customer service issues and liaising with the Compliance Manager as necessary

Experience Required for the International Move Co-ordinator:

  • Must have experience in the International removals sector and dealt with all types of moves including Import/export and some corporate
  • Excellent customer service skills
  • Be a team player

If you wish to apply, or for more information, please email your CV to the Removals Team of Red Recruit on ######### quoting reference VR/20327

Posted 91 days ago

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