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Onsite Support Engineer

Royal Leamington Spa, Warwickshire, England

Unspecified

Okapi Technology is a Managed Service Provider. We currently have a team of 8 people and are looking for an onsite engineer to travel to our customer's sites. Okapi has recently rebranded from Colins IT which was started in 2009. Most of our clients are in the local area but we do have a few in London. These do not need many visits.

You will need to have a clean driving licence and your own car. This is a technical role, dealing face to face with customers. You will need to have good experience in dealing with network, Microsoft Windows Server issues, Router and firewall configuration and troubleshooting. Most of our support is done remotely but if there is a problem with the Internet, server or new desktops need installing then we need someone to go onsite and do this work.

You will need to have good troubleshooting and communication skills. Good documentation skills for filling in tickets with exactly what has been done and what still needs to be done. Great time keeping skills are also essential.

When you are not doing onsite visits you will be required to work on the support desk, as well as working with hardware that is in for repairs/upgrades or setup. All the tasks will need to be heavily documented with your time worked included in this.

KeyAccountabilities

  1. Taking ownership of onsite repairs and assisting with projects to ensure they are completed on time, to the utmost standard and solutions are fully tested.

  2. Make sure that clients are happy with the work carried out by getting the client to fill out a satisfaction form.

  3. Make sure all work is documented and time of work carried out is recorded.

  4. A signature is collected from clients confirming they have received all their equipment and services before leaving

  5. Installation of structured cabling

  6. Make sure tools and equipment are cared for and do not get lost or misused

  7. Keeping full and correct insurance on your own vehicle

  8. Ensuring Kaizala location tracking is used at all times whilst performing activities outside of the office.

  9. All work is carried out in a safe manner

  10. Following up via phone after onsite works to ensure the longevity of the solution

  11. Taking support calls and assisting clients with any issues.

  12. Providing remote support

  13. Effectively managing multiple support queries and your own workload

  14. Reporting back to management and clients on job status, planned works and issues

These are the key tasks as currently defined. They are not listed in priority order and post holders should not place emphasis on the location of the task within the job description. From time to time the key tasks may be varied and the post holder will be expected to take on such variations within the constraints of the grade and the level of responsibility implied in it.

Most important, we are looking for people who are able to fit into our company culture. Hard-working, ethical, honest and good team players.

We strive to look after our staff and are flexible in terms of time off etc. We do also encourage our staff to continue their learning to gain knowledge on new products, for example, Arcserve Backup.

Salary between £19,000 - £22,000 a year

Posted 15 days ago

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