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Personal Travel Expert - London Stratford

Stratford, London, UK

Competitive salary plus performance related pay


We Live and Love Travel.... Do you?

We have an exciting opportunity for an experienced consultant to join us as a Personal Travel Expert in our store in Westfield Stratford City.

*Whether you are already a tailormade specialist looking for a new challenge**or a travel agent looking to progress within the tailormade industry - we want to hear from you. Our 12 week training programme caters for all levels within the industry.*

Start dates available: 10th June, 29th July & 12th August

If you feel you have the Kuoni-nessthat we are looking for and would like to join us there are many benefits that you can expect in return for hard work, dedication and delivering outstanding service, such as -

oYou will travel the world, you will sell the world. Youll learn about the destinations and products that you are selling first-hand

oA welcoming and positive working environment, engaging and enthusiastic colleagues

oCompetitive starting salary (£22,000 depending on experience) plus generous uncapped performance related pay (sales and service) OTE £28,000+

oComprehensive induction training programme at head office and regionally

oSales Incentive rewards & recognition programme

oDiscounted personal travel, holiday prize draws and free annual travel insurance

oThe opportunity to grow and develop within the business

Theres a very simple reason why Kuoni consistently tops the awards. Its thanks to our outstanding Travel Experts who go the extra mile to craft the perfect holiday thats unique to the customer - its what we are famous for!

Kuoni holidays dont come off the shelf; they are tailor made and crafted to suit the individual needs of the customer while offering exceptional customer service. This can be delivered face to face, over the phone, via email or online chat.

We believe the best advice comes from personal experience, from someone who knows the destination inside out. They have felt it, tasted it, swam in it and basked in its glory…. Do you agree?

As a Personal Travel Expert you will be delivering a personal service on a daily basis and your aim will be to inspire and create excitement for the customer by designing a holiday to match their interests, tastes and spend and of course, created with absolute commitment to quality. Alongside exceptional customer service, you will work towards monthly sales targets and create relationships with trade partners.

Our stores are open seven days a week with a requirement to work 37 hours across 5 days which will include a selection of shifts including evenings and weekends. The store mirrors the shopping centres, therefore is open from 9am - 9pm.

Our desired applicant will:

oBe passionate and enthusiastic about travel (with first-hand experience of several longhaul destinations)

oHave excellent communication skills - can not only talk to our customers but listen to them; building a relationship while you build their dream holiday

oHave a good knowledge of the travel industry & experience in selling and creating tailor-made holidays

oBe driven to achieve in a sales and service environment

oManage own time effectively; theres a lot to do before, during and after the customer journey

oBe self-motivated and dedicated to follow up on enquiries

oCommitted to delivering outstanding customer service

oAdaptable and be flexible in an ever-changing and Omni-channel environment

oBe a team player and continually strive to improve own knowledge and skills

Posted 14 days ago

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