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On Board Courier Broker

Los Angeles, CA, USA


We are recruiting for commercial brokers to join the On Board Courier (handcarry) division at our new office location in Los Angeles. Chapman Freeborn offers On Board Courier solutions and thrives on completing challenging time-critical deliveries globally. Our specialist hand-carry division Chapman Freeborn OBC has a global network of freelance couriers and level of expertise that is second to none in the industry!

Purpose of the role

  • To handle, monitor andfollow-up on incoming customer requests for OBC shipments in a 24/7 shiftcover.

  • To maximize business opportunities by offering customers tailor-made solutions to meet clients requests within budgetary and operational restrictions, while making a suitable profit for the Company.

  • To build strongproductive relationships with clients to ensure business objectives areachieved.

  • To evaluate customer business needs andlogistics/courier requirements and formulate an effective plan to meet suchneeds and requirements.

Essential Duties

  • Preparing of time-critical quotations for incoming requestsensuring a timely offer with detailed and accurate information is provided toclients.

  • Allocating ofcouriers to pending orders for worldwide requests and booking of their travelarrangements.

  • Liaise, directand give clear detailed instructions and information to couriers on theirassignments and modify assignments as broker deems necessary to meet globalcustomer needs.

  • Monitor and tracking of on-going shipments with the purpose to ensure high quality service is delivered and the companys expectations are met at any time.

  • Sourcing,selecting and negotiating with external suppliers and service providers withthe responsibility of determining and delivering appropriate training ifnecessary to meet the company requirements.

  • Debtor and Creditor Invoicing and order settlement.

  • Attend and represent the organization at agreed tradeshows, conferences and industry events when required.

Special Requirements

  • To travelwhen required in line with business needs.

  • Due to theglobal nature of the business, it is highly desirable for the successfulcandidate to bring additional language skills such as fluent Mandarin, Spanishor French. Fluent written and spoken English is an essential requirement.

Physical Requirements

  • All of our On-BoardCourier Brokers are office- and desk based and must use the provided officeequipment such as computers, telephones, scanner and printer on a daily basis.

  • Lifting ofitems weighing up to 30 lbs is a requirement.

The ideal candidate brings previous work experience from the aviation, handcarry or freight forwarding industry and will possess the skills required to coordinate multiple shipments in a timely and structured manner in a pressured environment. We are looking for confident individuals who are passionate about the Aviation Industry and are keen to further their career in the competitive and fast-paced handcarry industry. If you feel you have the skills and ability to succeed in this role then we would love to hear from you!

We offer a competitive salary andan enhanced benefits package with the advertised positions, which areclassified as exempt.

Chapman Freeborn is proud to be an equal opportunity employer committed to workplace diversity.

Recruitment agencies: please note wehave an in-house recruiter alongside a preferred agency list which wereview annually. Therefore, we do not accept any resumes or applications sentto us on a speculative basis. We are pro-active in reaching out toagencies if there is a business need so please refrain from calling us.

Posted 17 days ago

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