Communications Centre Coordinator
Newton-le-Willows, Merseyside, England
Dependent on role worked
We have an excellent opportunity for a Monitoring / Scheduling Support Coordinator, working in the Operations Centre at Head Office in Newton Le Willows.
Various hours and shifts as required. Mix of Days, Nights & Weekends, 06.00 - 18.00 / 18.00 - 06.00.
Pay Rate: £8.21 - £9.00 per hour, dependent on role worked.
Monitoring Coordinator - £8.21 per hour
Job Purpose / Primary Objective: Call handling and colleague coordination
You will ideally have a Customer service / Call centre background.
The main responsibilities will include answering calls and providing help and assistance to callers, meeting departmental standards and targets, and retaining a high standard of attendance and punctuality.
Daily Coordination & monitoring of attendance.
Reporting / Escalation of Non Attendance, Non-compliance to Key stakeholders
3rd Party attendance
Uniformed Personnel Absence Recording & Escalation
Incident Recording and escalation
New to site / New starter Welfare calls
These examples are not exhaustive and may include any other reasonable duties
Scheduling Coordinator - £9.00 per hour
- Proactive scheduling to ensure deployment of personnel to achieve 100% manning 100% of the time.
- Weekly reporting of resource requirements to ensure 120% Manning Levels
- Personnel Deployment in line with contractual requirements
These are not exhaustive and may include any other reasonable duties
Position / Skill Base Requirements
- Conversant in the English language and capable of communicating effectively through verbal and written means.
- Professional and disciplined
- Strong administrator
- Strong IT skills
- Enthusiastic and willing to develop new skills and undertake responsibility
Examples of our fantastic colleague welfare includes: -
Great people management
Pension and real time access includes Perkbox (a bunch of freebies)
A real career pathway
Professional development training / via Skills centre
Company award scheme
Awards & Commendations
Colleague Zone web portal
At Kingdom we take pride in our ability to develop our employees beyond their starting role within the company. Working in partnership with Skill Centre we will make sure you meet all the requirements for your role as well as using existing funding programmes to open up a whole host of career opportunities for you. The qualifications on offer include courses such as First Aid, Customer Services, Team Leading and Conflict Management to name but a few and you will be supported on your training journey with access to the latest e-learning software and equipment.
Posted 16 days ago