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Quality Manager


£20.00 to £24.00 per hour paye plus holiday or £25.50 to £30.61 per hour umbrella depending on skill

Temporary (Full time)

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Your World Healthcare is a leading specialist healthcare recruitment agency, placing a range of healthcare professionals including Non-Clinical and Clinical positions.

NHS Quality Manager

Type of role: Temporary

Duration of the role: This is temporary ongoing with no end date specified at this stage

Location: Sutton, Carshalton

Band: 8a

Pay Rate:£20.00 to £24.00 per hour paye plus holiday or £25.50 to £30.61 per hour umbrella depending on skill and experience

Working days and hours: Monday to Friday 9.00am to 5.00pm

Reporting to: Associate Director of Quality

Job Summary

  • To be the quality management expert within the assigned Division including the management and oversight of patient experience, patient outcomes and patient safety.
  • To develop and implement governance processes (including clinical, non-clinical and corporate) within the division to ensure that the Trust has a comprehensive framework to continuously monitor and improve the quality of care provided.
  • To provide education and training for staff within the Division on aspects of quality and processes for managing the dimensions of quality (risk management, health and safety, clinical governance, complaints management, audit etc.).
  • Ensure the maintenance of excellent standards of patient and staff safety.  Promote a positive culture in which reporting of incidents and root cause analysis is routine practice and is recognised by staff as a means of improving the quality of clinical care and reducing risks.
  • To ensure that quality forms an integral part of the operational and strategic aims of the Division.
  • Ensure that lessons from internal and external incidents, claims, complaints and inquest verdicts analyses are learned and shared and that timely feedback of information occurs.
  • Ensure that the Division has processes in place to meet the requirements of the Trust Risk Management Policy and the Trust Health and Safety Policy. Lead the division evidence-gathering to support on-going assessment of compliance with CQC key lines of enquiry.

Main Responsibilities and Duties

  • To be the expert on risk issues for the assigned division and to provide expert support, advice, guidance and education on all aspects of risk management.
  • Contribute to improving the management of patient and staff safety in the Trust by developing division programmes for improvement taking account of national and local survey results as well as trends from complaints/concerns/PALS and incidents.
  • To be responsible for the development of division risk management procedures, triggers and guidelines in collaboration with Trust wide clinical and non-clinical risk leads.
  • Review with clinical staff the outcomes of complaint and incident investigations and ensure that the outcome and risk rating is completed in Datix.
  • Facilitate events within the Division to support timely learning from incidents, complaints, claims and inquests and support staff to develop an open, just and fair culture where staff report untoward incidents.
  • Educate, support and advise senior managers and clinicians responsible for carrying out investigations of incidents, complaints and near misses including identification and implementation of action plans and control measures to prevent incident reoccurrence.
  • To communicate sensitive information in relation to incident and complaint investigations to staff, patients, relatives and external authorities, such as the Ombudsman, HM Coroner, Commissioning Support Unit, Clinical Commissioning Groups, Health & Safety Executive,  NHS Protect and the Police in line with corporate guidance on being open and ensuring communication with key staff in the Quality Division.
  • Manage the Serious Incident response process for the Division ensuring that all Divisional SI investigations are completed and submitted in accordance with policy.
  • Lead on the development, review and maintenance of the Division risk registers in collaboration with Divisional Managers ensure that items scoring above 15 are escalated appropriately to the Trust Risk Register.
  • Develop and support the implementation of the Divisional clinical governance plans and work programmes.
  • To administer Divisional risk and governance meetings in collaboration with the Divisional management team.
  • Develop and produce comprehensive quality reports for the Division, which enable an aggregated analysis of trends and themes in patient experience, patient safety, patient outcomes, staff safety and other safety issues and lead the process of developing mitigating actions.
  • Support the Divisional managers in developing programmes of work to ensure that the Trust meets the relevant criteria as described in the standards set by the Care Quality Commission and any other national, service-specific or local performance frameworks.
  • Lead on the Root Cause Analysis process for investigating serious incidents (as defined in the National Framework for Serious Incidents requiring Investigation) at Divisional level and provide expert input to multidisciplinary investigation teams as required.
  • Identify problems or areas of concern relating to clinical and non-clinical practice and liaise with the lead professionals to agree remedial action and the setting and maintaining of standards.
  • Develop and review a programme of risk management education and training including Corporate and Local Induction, Root Cause Analysis (RCA), Junior Doctor training, and appropriate Trust wide initiatives as required.
  • To ensure all RIDDOR incidents are reported to the Health & Safety Executive within the agreed timescale


Previous NHS Quality Management experience

Extensive exposure to clinical quality in a healthcare setting

Evidence of effective teamwork, including working within a multidisciplinary team

Experience of investigating incidents


Do you have experience working as a Band 8a Quality Manager?

Do you have experience working as a Quality Manager in the NHS?

Do you have extensive exposure to clinical quality in a healthcare setting?

Do you have experience of investigating incidents?

Do you meet the criteria above and available immediately to one week?

We are an equal opportunities employer

To discuss this opportunity in more detail, contact the Non-Clinical Recruitment team at Your World Healthcare on#########

Posted 102 days ago

This job has expired.
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This job has expired.
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