Citrix Infrastructure Engineer
Littlefish are seeking a Citrix Infrastructure Engineerto provide effective high level remote and face-to-face technical support toLittlefish contract customers and internal teams.
This support will be based around Citix, the MStechnology stack (including Azure) and network Infrastructure.
The role will also be responsible for acting as atechnical escalation point for internal teams and customer and providing inputand guidance for technology roadmaps, projects and transitions.
MainDuties and Responsibilities
- Provide 3rd line support for Citrix and MStechnologys
- Provide input into internal and externaltechnology road maps
- Act as a technical escalation for theinternal technical teams. Work with Service Managers/Service Desk Manager onescalated issues
- Provide technical expertise and resource toprojects and transitions
- Monitor and progress incidents, changes andrequests assigned to other team members. Provide support and coaching wherenecessary. Maintain service levels across the team
- Provide support, coaching and mentoring toother team members in your areas of expertise.
- Play and active role in operationalacceptance, defining standards processes and procedures.
EssentialExperience, Key Skills and Knowledge
- MicrosoftCertified Solutions Expert (MCSE) Certification
- Two yearsminimum experience in a similar role
- In-depthworking knowledge of Citrix and MS platforms, AD and Windows networking up toenterprise class.
- Working withservice management tools to manager changes, incidents, problems and requests.
- 5+ years MSserver/ AD
- Citrixplatforms, Windows server, AD, SCCM, networking LANs and WANs, (switches andfirewalls), backup technologies, SaaS, PaaS
OtherDesirable Experience, Key Skills and Knowledge
- Switches andfirewalls
- AV platforms
- Appleplatforms, Linux, VMware, Citrix, Hyper-V, network security management,PowerShell, Office 365 Hybrid environment.
- Microsoft CertifiedSolutions Expert (MCSE) Certification
- VMwareCertified Professional (VCP)
- CiscoCertified Network Associate (CCNA)
Essential Security Checks
- BaselinePersonnel Security Standard (BPSS) pre-employment checks
- Security Check(SC)
Posted 18 days ago