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Fundraising Customer Contact Team Leader

Othery, Somerset, England

£27000 - £34000 per annum


Charity Talent are recruiting for a Supporter Care Team Leader. This position is to work for a well known Social Welfare Charity based in Central London. The post hold will manage the Fundraising Enquiries team to provide a professional supporter response service for all inbound fundraising enquiries. The post holder will be responsible for managing a team of 5, you will make decisions affecting team service to ensure a better customer experience and support the line manager in developing strategic and organisational planning. Supporting and encouraging staff to deliver the highest levels of customer care for all incoming fundraising enquiries through leadership, guidance and training. Support all staff and volunteers with specific emphasis on excellent supporter care. Manage the Fundraising Feedback and make sure that the process are in line with their Corporate Policies and Fundraising Standard Board. Experience:Line managementGift Aid, Data ProtectionSupporter Care Fundraising Database

Posted 20 days ago

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