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B2B - Customer Service Advisor Full Time - Sheffield


£21300 per annum

Permanent (Full time)

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Customer Service Advisor B2B

Location: Sheffield

Salary: £21,300 + amazing benefits!

Hours: Full Time

Shift Pattern - 5 days out of 7 working between the hours of 8am 6pm Monday to Friday.

Start date 16th September 2019

Fancy kick-starting your career off at a forward-thinking company such as Virgin Media? Read on to see if you have what it takes.

This is an exciting time to join Virgin Media Business as a Customer Service Advisor in either our Customer Care or Billings team. We’re pushing back the frontiers of business, enabling deals, sparking big ideas and connecting great people. We created Virgin Media Business to transform the market and offer business customers something different as providing an amazing customer experience is at the heart of what we do.

The role

You will provide a highly skilled telephone-based support function for our customers, specifically small & medium enterprises & small and home office customers.

Quite simply, you will be tasked with ensuring the dedicated customer service related needs of these customer sectors are met, promoting a simply brilliant approach to customer service and ensuring customer loyalty. Joining our customer care or billing team, the methods of communicating with our customers can be varied; be it handling inbound calls, answering emails, or communicating over social media channels, you will dazzle our customers with your amazing communication skills.

You will act as a single point of contact for our customers, offering solutions, billing advice and even suggesting tariff changes where it suits the customer best. Delivering amazing service, looking for sales opportunities and retaining customers at every point of contact.

To ensure we set you up for success you will initially join a 2-week induction to welcome you to Virgin Media Business. We’ll give you full classroom training on our products, services and ways of working and that’s just the beginning. Once you are in your role you will receive ongoing coaching and one to one development; it really is a supportive environment.

Who we’re looking for

As the face of the company, you’ll need to have the ability to build rapport, overcome objections and question our customers effectively in order to solve their complex queries. So, it’s really important that you have excellent written and verbal communication skills. It’s also important that you are not fazed by working towards KPI’s and you need to have a good basic knowledge of computers to help navigate our multiple systems; which we will of course train you on.

Whilst experience within a customer service role is ideal, it’s not as essential as finding someone who will always look to do right by our customers and deliver an amazing customer experience. Show us your passion and we will work with you to establish which of the teams, Customer Care or Billing, will put you on the path to success.

What’s in it for me?

Join and you’ll be part of the Virgin Media family. You can trust us to do the right thing by you. We’re a great place to work and we offer impressive benefits too.

See below for a full list of benefits, including:

  • Buy or sell extra holiday days on top of your 25 days holiday allowance

  • Mates rates on Virgin Media products

Virgin Media is part of Liberty Global, the world’s biggest cable company. We are delivering the biggest investment in the UK’s digital infrastructure for over a decade. Through four multi-award-winning services - Virgin Fibre, Virgin TV, Virgin Mobile and Virgin Phone - we help people access technology to build connections that really matter.

We are dedicated to nurturing an engaged workforce that represents the diversity of our customers and communities. Read more here.

Our benefits are your reward for being brilliant. They’re pretty darn spectacular. Just like our people. We’ve put together a package to help you love what you do, at work and at play. You will get 25 days holiday and your birthday off each year, we provide a company funded Medical Plan as well as a Pension Plan where we will match every pound you put in, up to 10%. What's more you'll also benefit from discounts across Virgin Media products and Virgin brands and many other perks on top.

You can find out about all benefits in full here.

Come and be a part of something special. Join us!

Posted 96 days ago

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