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Weekend Helpdesk Support Analyst

Zoek Pin Fleet Street, Greater London, England

Permanent (Full time)

Posted 3 days ago

Our leading Us law firm client is currently looking for a Helpdesk Support Analyst to join their team and work Friday – Monday, The hours for this weekend role are Friday and Monday 10am-5:30pm in the office and Saturday and Sunday 8am-8pm at home.

Core responsibilities for this role will include helpdesk support including resolving IT problems in a professional and efficient manner, finding workarounds to problems that cannot be resolved immediately, solving all types of PC problems, you should be prepared to visit users as well as using remote control tools to resolve issues, hardware support duties such as configuring new PCs, setting up users and laptops, configuring and issuing pool laptops and mobile phones, keeping inventory of all hardware, creating, updating and resolving incidents in ticketing system, setting up video conferencing, deliver clear troubleshooting steps in relation to Microsoft Office 2016, troubleshoot problems with legal Word and Excel documents, answer ‘how to’ questions on all software used within the Firm, support of travelling lawyers over the telephone.

Suitable candidates will have prior experience working within a 1st/2nd line support role within a professional services environment, ideally within a law firm, they must be used to a fast paced corporate environments and have excellent customer service and communication skills. The core hours for this role are 10am – Friday & Monday and 8am – 8pm Saturday 7 Sunday based remotely working from home

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