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Systems Engineer/Project Delivery Support

Birmingham, West Midlands, England

£40k - 50k per year + Benefits


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Role: Systems Engineer/Project Delivery Support

Location: Birmingham

Salary: £40,000 - £50,000 DOE

A fantastic opportunity has arisen for an experienced Systems Engineer/Project Delivery Support to join a leading organisation in Birmingham.

The successful candidate will be working in my client's technical Services department as part of the

engineering & projects team.

This team is responsible for delivering a wide array of solutions and technologies whilst managing end to end operations for both internal and customer systems. You will have the exciting opportunity to integrate closely with customers businesses, driving theirs and our growth through the strategic use of IT.

Responsibilities: Systems Engineer/Project Delivery Support

  • Taking lead point of contact & ownership of customer requirements for managed solutions

  • Operating as a technical account manager for specific customers

  • Attend meetings

  • Creating detailed plans for projects - defining scopes, milestones & deliverables

  • Understanding the customers business, identifying opportunities for new technology solutions

  • Providing 3 rd Line technical support to 1 st and 2 nd line support desk where required

  • Designing, commissioning and managing cloud computing solutions consisting of some or all the following components:

  • Firewalls, Storage & Networking (Routers & Switches) Virtualisation platforms Windows Server platforms - physical & virtual Hosted virtual desktop systems, Backup & Disaster Recovery systems


  • Ensuring solutions are built securely, conducting any required hardening techniques
  • Maintaining communications with customers and internal stakeholders, ensuring updates are communicated clearly, professionally and on-time
  • Creating detailed technical documentation of all solutions built and conducting handovers to the 24x7 Support team for ongoing support
  • Scoping and implementing upgrades to the back-end infrastructure
  • Providing pro-active support & continuous improvement across all solutions
  • Troubleshooting & problem-solving technical issues or providing technical assistance/advice as required Liaising with suppliers/vendors for support as required
  • Taking ownership of escalated 3rd line support requests, providing rapid fault finding and resolution to technical issues
  • Working with and mentoring the Business as usual team

Skills and experienced: Systems Engineer/Project Delivery Support

  • Strong stakeholder management skills a necessity
  • Strong written and verbal communication skills
  • Ability to work under own initiative and/or part of a technical project team
  • Firewall technologies including Sonicwall
  • Windows Server - OS 2008 R2 onwards, including Server Core. AD, Group Policy, Powershell
  • Networking fundamentals - VLAN/TAGGING, VPN, VPLS, SD-WAN, Advanced TCP/IP
  • E-Mail Servers - Exchange O365
  • Virtualisation - Esxi, VMware vSphere, Citrix XenServer, Hyper-V
  • Citrix NetScaler

If you are an experienced Systems Engineer/Project Delivery Support looking for a new and exciting challenging role then please send your latest CV to ######### or call Jenny Collin on#########

Posted 47 days ago

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