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Online Product Consutant

Northolt, London

£20900.00 - £23300.00 per annum


Job Title: Online Product Consultant Salary: £20900 after probation £23,300

  • Location: Northolt, Middlesex
  • This role is based in a busy Customer Contact Centre where you will provide an outstanding service to ensure the customer receives the best experience possible. Primarily contact will be via the telephone and your enthusiasm will shine through to the customer.
  • Your prime responsibility will be to handle high volume calls as well as live person chat through instant messaging generated through the Company e Commerce website. Converting queries into orders by providing exceptional consumer advice on products.
  • Key Role Responsibilities:
  • To act as the first point of contact for all inbound online and telephone sales enquiries
  • Providing expert advice whilst upselling and crossselling products
  • Processing Orders and raising quotations over the telephone and via Live Chat
  • Processing orders generated by the website
  • Liaising with customers to book deliveries
  • Following up on active quotations
  • Confidently communicating with customers, via the Telephone/Live Chat/Email, and dealing with their enquiries efficiently
  • Advising on customer feedback and faults regarding the website
  • Professionally representing the company always
  • Skills and Experience:
  • A persuasive and energetic personality
  • Excellent telephone sales skills, preferably gained in a similar environment
  • Confident in giving customer product information and advice
  • Handling payments over the phone or via the website with confidence and due diligence
  • Familiarity with a typical order processing function
  • Strong verbal and written communications skills with a good eye for detail
  • Experience of converting tentative enquiries into confirmed sales
  • Good understanding of Microsoft Office applications
  • Good understanding of Live Chat applications would be advantageous
  • Previous experience of working in a Retail/DIY or call centre environment is essential

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

Posted 32 days ago

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