Cleaning Operative

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Permanent (Full time)

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JOB TITLE: Front of House Cleaning Operative

LOCATION: Edinburgh, St James Quarter

REPORTING TO: Cleaning Supervisor/Deputy Presentation Manager


On implementation, St James Quarter (SJQ) will be a world-renowned retail-led mixed-use destination comprising 850,000sf of prime retail, food and leisure space, a multi-screen cinema, a world class “W” hotel, 152 private apartments and a 4-star aparthotel.

Phase 1 of the development is due to complete in Spring 2021 and is already digitally active across social media and the SJQ website. In the run up to phase 1 opening and beyond as a sustainable development there is a requirement for a more active digital role.

Purpose of the Role

As a Front of House Cleaning Operative you will be required to deliver the highest standards of cleanliness and hygiene throughout St James Quarter, internally and externally by ensuring that all areas are fully maintained and safe through a planned and reactive management operations programme. ABM UK strive to meet our clients demands in the best way possible with guest experience and high quality service being of vital importance.

Please note although this position is advertised as Internal Presentation Operatives there may be occasion you will be asked to support the external or waste team and Nightshift Presentation Team and expectation is all colleagues on site work together as One Team.

Main Duties & Responsibilities:

To support the Cleaning Presentation Supervision Team/ Deputy Presentation Manager in the day-to-day operational ensuring you perform your role in a timely manner and high standards are achieved.

Be an active team member on site ensuring service is delivered to high standard and all colleagues display appropriate behaviours and add value to the service operation and guest experience throughout

Take pride in your cleaning duties ensuring you focus on detail and work as part of the team to ensure high standards are achieved.

To ensure high standards of housekeeping are achieved at all times, being flexible, able to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure best practice is constantly delivered in accordance with cleaning specification and to BICs Standards.

Continuously communicate with the on site supervision and management team to ensure discussions are open and honest and aimed at methods to improve operation, standards and guest experience

To provide support to the business in service-related matters and promote the ABM FS brand at all times.

Ensure a focus from all colleagues in enhancing guest experience and consider and recommend improvement and any way our presentation teams can enhance and positively impact guest experience

Ensure you carry out your duties in the correct manner which delivers high standards or results

Ensure company compliance is followed for all COSHH and Health and Safety Matters

To carry out cleaning assignment responsibilities as designated by management / cleaning schedule including deep clean tasks.

Ensure you display qualities of Team Work, positive approach and can do attitude throughout

To act as a team with your colleagues on site and take pride in your work to ensure high standards are achieved.

Ensure ABM/ Site Health and Safety Policies and Procedures (Including Centre Standards ) are adhered to including accident reporting

Provide daily feedback on duties completed, any challenges and areas for improvement. Team working and open communication is important to ABM and St James Quarter.

Ensure all equipment and machinery is operated as per training provided and daily pre use checks are completed. Ensuring machinery is cleaned and charged after use

Correct usage of cleaning chemicals in line with COSHH regulations, ensure all materials are stored safely, monitoring and ordering of consumables and materials in line with minimum stock levels whilst ensuring best value for money at all times.

Ensure you attend work in a well dressed and presentable manner every day and take pride in how you look and represent the brand.

Undertake any other reasonable duties as required to meet the needs of the business

Person Specification:


We are looking for some team members to have driving licences so licence would be preferred.

Good written and communication skills.

Ability to work as part of a team

Well organised with an attention to detail.

Cleaning Experience.

Ability to work under own initiative with a proactive outlook.

Ability to work unsupervised and take responsibility.


4 on 4 off shift pattern – 50% weekend off

Perkbox Employee support and discount scheme

Store discounts on selected retailers



ABM Referral Scheme

Employee Assistance Programme (EAP)

ABM University

ABM Training


* Follow Group and company policies and procedures at all times;

* Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

* Use all work equipment and personal PPE properly and in accordance with training received;

* Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;


This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect 0063hanges in the post holder’s role and/or the needs of the business.

Please note that ABM are an equal opportunities employer, we do not discriminate and welcome all responses

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