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Customer Service Administrator

Zoek Pin Witham, Essex, England

£18000 - £19000/annum

Permanent (Full time)

Posted 5 days ago

Customer Service Administrator

My client based in Witham are seeking a Customer Service Administrator to join their friendly team on a Permanent basis. The purpose of this role is to process orders from customers, entering them and then liaising with the customer to manage their orders and subsequent deliveries.

Duties will include:

Provide excellent customer service and professionally handle all enquiries over the phone and via email
Timely and accurate order processing
Invoicing customer orders including order acknowledgement, and confirmation of order details prior to delivery to each customer
Communicate back to the customer any changes made after each order is collated but prior to dispatch
Handle order collection for allocated customers including contacting hauliers and sending paperwork in a timely manner
Ensure all order dates and times are met with each order and to communicate these requirements with the relevant departments
Liaising with the Sales team to ensure correct pricing and contract agreements are in place
Working with the Planning and Production team to maintain stock level is sufficient against sales orders
Speaking with the Logistics team and external warehouses to secure collection slots is secured for the haulier
To ensure customer contacts and ordering/invoicing process for designated customers are maintained in SAP
Understanding and ensuring allocated accounts stay within the terms and conditions of their credit facility
Processing credit claims in a timely manner including the handling of all returns relating to allocated customersCandidate requirements:

Previous experience in a Customer Service and Administration role within an office environment
Ability to deal efficiently with suppliers and customers as well as colleagues on a daily basis
Good computer skills and knowledge of Microsoft applications - Outlook and Excel Monday-Friday, 8am-5pm with one hour lunch
Free parking

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role

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