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IT Field Support Engineer


£25000 - £35000 per annum


This is an opportunity to join a London based MSP, IT support provider and network specialist company which manages the networks, servers, desktops and cloud IT for a number of UK SMEs.

  • The successful candidate will work in a modern, open plan office alongside other team members there is an expectation of building strong and beneficial relationships with colleagues and clients.

  • Their clients enjoy working with them as they offer complete solutions to fit their business needs at a very competitive price. They feel their customer service ethos is second to none.

  • Their team members enjoy the dynamic environment.

  • The main responsibilities of the role are to provide effective onsite and remote technical support to their customers, for desktop/laptop/printer/application issues and installations as well as network/server troubleshooting and administration.

  • Install and perform 1st line troubleshooting on PCs, Servers, network and other IT equipment
  • Install / repair / troubleshoot commonly used software like MS Office & Windows
  • Perform network cabling installations, termination, patching
  • Wireless access point installation and configuration
  • Troubleshoot basic network issues with DHCP, DNS, switches, routers
  • Write and update technical documentation
  • Work with other team members and a project manager to complete projects
  • Troubleshooting PCs, peripherals, and common software issues
  • Minimum 3 years experience
  • Customer service role
  • They are offering a mobile phone, travel card, training and a very friendly team of senior staff who will assist you where needed and give you access to advanced IT Technologies you can learn from.

  • They are based very close to Highbury and Islington tube station, one stop from Kings Cross and very commutable into the city of London.

  • Travel to customer sites is very regular, due to trouble shooting and installation of IT solutions.

Posted 10 days ago

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