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Warehouse Assistant

Zoek Pin Northolt, Greater London, England

£22100/annum

Permanent (Full time)

Posted 6 days ago

Mon-Sat - or – - 5 days per week

Must have held a Full UK Driving License for a minimum of 2 years with no points and Reach License (with experience), for insurance reasons must be over 21

Experience of delivery driving is preferred but a Reach forklift ;license with experience of using it are essential

Salary £22, (increase after probation)

Your role is to assist the Warehouse Manager with the following tasks:

Deliver excellent customer service that exceeds all customer’s expectations
Comprehensive product knowledge (Enabling alternatives to be suggested to customers and expert advice given)
To provide occasional cover delivering goods to customers mainly in a transit size vehicle at times when the regular driver is absent. There will be no overnight stays and deliveries will be mainly in the South and up to the Midlands. For insurance purposes, no more than 3 points on driving license.
Take in deliveries by way of handballing and Reach forklift, following the Company processes at all times.
Pass all completed delivery notes onto the Customer Service team
Arrange return of incorrectly delivered or damaged goods, complete a “Returns” note and inform supplier
Prepare and check outgoing deliveries ready for the following day
Keep the Sold Pile and corresponding paperwork in order
Keep warehouse, yard and damaged door area clean and tidy
Solve all warehouse related ‘problems’ . roller shutter, forklifts, lights etc.
Ensure that all customers are dealt with efficiently, courteously and as promptly as possible
Deal with customer complaints/enquiries and follow them through to a satisfactory conclusion
Keep paperwork precise and clear so that tasks may be followed by colleagues
Ensure all promises made to customers are realistic, achievable and are completed
Ensure that all Company systems and procedures are followed at all times
Keep a tidy, safe working environment following all Health and Safety procedures

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