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Customer Service Advisor

Zoek Pin Burton upon Trent, Staffordshire, England


Unspecified (Full time)

Recently Posted

The Midlands leading recruitment agency Farley and Jones are currently recruiting a Customer Service Advisor to join our well established client based in Burton on a Temporary - Permanent basis.

Duties include:

* Greeting Visitors

* Speaking to customers via phone and email dealing with customer requirements

* Dealing with customers order amendments, delivery queries, sales enquires and pricing of orders.

* Inputting of quotes, orders, credits and reports on the Company’s ERP system accurately.

* Provide a support service for external Sales Executives and Area Sales Managers.

* Dealing with and processing customer complaints

* Daily Liaison with key internal stakeholders including Sales, Accounts and Logistics.

* Management of Audits, data cleansing and creation of reports

* Conducting customer surveys

* Dealing with product sample requests and arranging delivery

* Joint responsibility for the housekeeping of the car park and the offices

* To understand and adhere to Company policies and procedures.

* Adherence to Health and Safety regulations

* Any other duties as deemed reasonable by your line manager

Job Details:

* Monday to Friday

* 8am – 5pm – finish at 4pm on Friday

* Full training provided

* Pay £19k

* Temporary to Permanent role.

* Interview prior to starting

If you are interested in this Customer Service Advisor role, then please apply now by sending your up to date CV

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