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Customer Service Advisor

Zoek Pin Borehamwood, Hertfordshire, England

£23000/annum Benefits

Permanent (Full time)

Posted 3 days ago

Customer Service Adviser (Contact Centre)

Borehamwood - Working hours: Monday-Friday 8am-5pm, 9am-6pm & 10am-7pm + one every third Saturday 9am-1pm (40 hours per week) – Shifts are run on a 3 week rotation basis and after a Saturday shift you’ll get an afternoon off during the week

Job description

We are looking for people with a good Customer Service background whether that be from a previous face to face role, or based in a contact centre. Working in our Customer Service Team you will be the first point of contact for our Customers and Scheme Members, so you’ll need to have a can do attitude and be a real people person. You’ll be part of an energetic and lively team – no day will be the same.

Some of the things you’ll get up to:

Help Agents, Landlords, and Tenants with immediate enquiries relating to deposit protection, disputes and general enquiries via telephone (inbound and outbound), post and e-mail
Process membership, deposit protection/unprotection applications via telephone and post
Manage agent member renewals, member compliance and credit control where required
Process payments and investigate billing issues
We’d like you to have:

Excellent customer service skills with a warm telephone manner
Sound knowledge of Microsoft Office packages and the ability to learn new systems
Experience of working in a multi-channel contact centre environment
Drive and self-determination with the ability to find and implement solutions to
problems
The ability to collaborate effectively and adapt quickly
Benefits:

Competitive salary
23 days holiday + bank holiday
Flexitime
Private healthcare for you and dependents (after one year’s service), plus cash-plan from day 1
Season ticket loans
Rental deposit loans
Cash plan
Discounts & vouchers
Pension scheme
Annual leave purchase scheme
Perks:

Unlimited free tea’s and coffees
Casual dress code
Free fruit (delivered every Monday)
Industry leading training
Reimbursement for professional membership & exam fees. Time off for study
Sports and social events
Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

Osborne Appointments is an award winning recruitment agency specialising in the supply of temporary, contract and permanent placements. In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website

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