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Trilingual (English/French/Spanish) Customer Service Specialist

Sunbury-On-Thames, Surrey

£21000.00 - £22000.00 per annum + Bonus + Benefits (travel allowance)

Permanent

Trilingual (English/French/Spanish) Customer Service Specialist

Permanent Full Time

SunburyonThames

Up to £22K + bonus + benefits + travel allowance

Kerr Recruitment is operating on behalf of our client, an international company, is seeking to appoint a Trilingual (English/French/Spanish) speaking Customer Service Specialist. The successful candidate will be responsible for queries coming via telephone, emails, social media channels.

Working hours: Monday to Thursday 8am to 5pm, 8am to 3pm on Friday.

Key Tasks

  • Receive queries from customers from different markets in an efficient and timely manner to ensure customer satisfaction as well updating database.
  • Provide first level technical support. Calls that exceed first level technical support should be passed to the Technical Support team.
  • Identify opportunities from inbound calls by questioning the customer; these will be passed to a sales representative.
  • Manage live chat requests, respond to comments from the social media management system and emails.
  • Follow company procedures to manage logistical issues.
  • Participate in regular handson product training to increase product knowledge.
  • Regularly review and update email templates used in the CRM system.
  • Perform other workrelated duties as assigned.

Ideal candidate would have:

  • Must be fluent in English AND French AND Spanish (verbal and written).
  • The candidate should be customer focused, have excellent communication and organisational skills.
  • 1 year experience of dealing with customers on the phone and in email in an administrative/officebased role would be ideal.
  • Ability to prioritise their own workload, be able to cooperate with others in a close team environment, be numerate and be able to use independent judgement.

Closing Date: 31st October 2019

Please note:

  • We accept spontaneous applications via email do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
  • Kerr Recruitment are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.
  • Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
  • By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to http://www.kerrrecruitment.co.uk/privacynotice/

Posted 19 days ago

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