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Financial Services - Contact Centre Collections Associate

Zoek Pin Glasgow, Scotland

£18500 - £21600/annum with bonus and amazing benefits

Permanent (Full time)

Recently Posted

Customer Service Advisor - Financial Services - Contact Centre Collections Associate

Full Time - 40 hours per week

Glasgow City Centre

Salary: £18,500 - £21,500

Opening Hours: Monday - Friday 8am - 8pm Saturday 8am - 1pm, (roughly 1 in 3)

If you are reading this, then you are in the market for a new job. Whether you are just thinking about it and teetering on the edge of looking for a change from the role you are in, or if the last 18 months have set you up for a new challenge, or if you have found yourself both feet on the market and looking for a new job ASAP, this post could be the last one you need to read.

Would you like to work with a fantastic international and industry leader within the financial services space, and build a solid and secure career for yourself with pathways to development, training, progression and earning potential?

If 'yes' is the resounding answer, then let me tell you more about my client...

They are a leading credit solution provider, who help customers develop and stick to plans which will improve and secure their financial situations. They believe in doing the right thing, by their clients, customers and colleagues and demonstrate this through an attractive benefits package and great pay, bonuses and increased holiday allowance year on year. They pride themselves on rewarding success. It is no wonder that their staff turnover is less than 3%. If you're looking for progression, they have first-class employee recognition and development programmes.

What will you be doing… ?

You will be answering the phone on behalf of their clients
Responding to emails in a timely manner
Helping customers with all questions and queries
Advising customers on payment plans

I know this sounds to good to be true, so here are the cards being placed on the table…. Speaking to people abut their finances, especially debt, is not easy. At times you will have difficult conversations, speak to vulnerable, upset, or angry customers. But you will always have a solution to their problem. You will be trained fully and supported 100% of the time by an amazing leadership team.

The ideal candidate will have great communication skills and listening skills. You will be a team player who enjoys speaking to customers and loves to help others.

We are looking for a person who wants to make a difference and strives to go the extra mile not only fo their customer but for their own job satisfaction too. Experience in the finance industry is great, but in no way essential. Great pay and great conditions, in the long term based in a Glasgow centre office with fantastic views, (Just 5 minutes from Central Station), but working from home for the foreseeable future with all the necessary equipment provided.

On top of all of this my client will also give you:

A free employee assistance programme

Great pension scheme, life assurance & private medical insurance

Fantastic working hours

5+ weeks of excellent training is provided where you learn the business and the skills

All you need to do is bring yourself and be ready to get stuck in.

Click and apply now for immediate consideration. Start dates are approaching very quickly and these roles will fill FAST, so don't hesitate.

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at anytime. Following a period of 24 months inactivity your CV will be deleted permanently from our database.

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