Call Centre Agent - Hertford | 29354 | Zoek UK
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Call Centre Agent
Hertford, Hertfordshire, England
£18000 - £19000/annum
Unspecified (Full time)
Our award winning client based in Hertford is currently seeking a Call Centre Agent.
The aim of the Call Centre Agent role is to provide a prompt and efficient service to clients and recover unpaid monies in a timely and accurate manner. You will pro actively ensure that service level agreements are met and that clients and agents are regularly updated on progress.
The Call Centre Agent role involves regular interactions with clients and third parties through telephone and email correspondence.
As the Call Centre Agent, you will be able to readily identify what constitutes a complaint or legally valid dispute and will provide a detailed response accordingly.
This is a fast paced and varied role that requires excellent communications skills, attention to details, familiarity with computer systems and databases, excellent numerical and written skills.
Calculating and understanding client instructions and statements of account
Entering new instructions on the system
Responding to email/ written queries
Use of client databases
Payment plan negotiation and agreement
Taking payments by card and allocating cheque payments
Following set processes and guidelines ensuring all required actions are carried out to achieve the desired outcome
Ensure daily individual and team targets are achieved
Report to management and clients
If you are interested in this Call Centre Agent role, please apply now and we will be in touch shortly