Call Centre Agent

Zoek Pin Hertford, Hertfordshire, England

£18000 - £19000/annum

Unspecified (Full time)

Recently Posted

Our award winning client based in Hertford is currently seeking a Call Centre Agent.

The aim of the Call Centre Agent role is to provide a prompt and efficient service to clients and recover unpaid monies in a timely and accurate manner. You will pro actively ensure that service level agreements are met and that clients and agents are regularly updated on progress.

The Call Centre Agent role involves regular interactions with clients and third parties through telephone and email correspondence.

As the Call Centre Agent, you will be able to readily identify what constitutes a complaint or legally valid dispute and will provide a detailed response accordingly.

This is a fast paced and varied role that requires excellent communications skills, attention to details, familiarity with computer systems and databases, excellent numerical and written skills.

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Calculating and understanding client instructions and statements of account

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Entering new instructions on the system

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Inbound/outbound calls

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Responding to email/ written queries

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Dispute resolution

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Complaint acknowledgment

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Use of client databases

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Payment plan negotiation and agreement

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Taking payments by card and allocating cheque payments

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Following set processes and guidelines ensuring all required actions are carried out to achieve the desired outcome

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Ensure daily individual and team targets are achieved

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Report to management and clients

If you are interested in this Call Centre Agent role, please apply now and we will be in touch shortly

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